Sonder

Redefine highest and best use

Sonder signs multi-year leases as the anchor or sole tenant in your existing and development projects, increasing NOI, accelerating lease-ups and helping de-risk cash flow.

Your Ideal Tenant

Sonder manages over $2.3 billion of outstanding projects spanning commercially-zoned mixed-use, residential, serviced apartment, apart-hotel and hotel assets.

  • Expedited lease-up: 100% occupancy on day one after completion; no lease-up and no ramp-up
  • No vacancies: Eliminate vacancies, credit loss, ongoing maintenance, leasing commissions, and turnover costs
  • AAA tenant: Guaranteed monthly income; on-time, every time. Strong balance sheet, large operating account

The Sonder Clientele

  • Early adopters of all ages.
  • Friends with a week of free time and a plane ticket
  • Young families who need thoughtful space, not the same old
  • The business traveler looking for the stay less traveled and more reliable
  • The individual looking for a place to stay that feels like it was made just for them
  • The growing number of us who are tired of cookie cutter, inconsistent, or just too expensive
  • Those who crave something more substantial. Who place a premium on experiences
  • A diverse and vast group united by a singular desire to make everything in their lives matter more

Trust and Safety

  • Four-step background check and fraud prevention system to vet every client
  • Local office in every operational city; 24/7 client and building staff support
  • One-strike rule for every client; immediate and decisive action taken when house rules are broken
  • Strict no-party policy

Insurance

  • Exclusively through Lloyds of London, $8 million insurance coverage for each unit signed; owners are additionally insured
  • $2 million premises liability coverage
  • $6 million excess liability coverage

Leaders in Technology

  • Connected home ecosystem in select units
  • Smart lock technology provides easy and secure access
  • Internal software and services ensure operational efficiency with unit build out and ongoing maintenance
  • Growing world-class tech team in San Francisco to build the booking and concierge technologies of the future

Funding

Sonder has raised financing from several premier venture capital firms.


We’re always looking for new real estate partners to help bring the Sonder experience to the world.

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It doesn't even deserve one star

It doesn't even deserve one star. I took a terrible fall at the Sonder Beekman in Santa Monica ( I use to stay at the old Shang ri la and it was fabulous) They only had one small elevator working. The other was being renovated. They said this was going on for months. I had a dinner meeting and waiting 10 minutes and decided to take the stairs. I took a terrible fall on the concrete stairs and went to the er next morning after I was up with icepacks and aleve bruised and bleeding . My knee was put in a brace and I could hardly walk. I had to take a business class flight back to NY had a wheelchair at airport. No one has contacted me. I want them to take car of medical bills. THERE IS NO NUMBER AND NO ONE REPLIES!! I think this company is the biggest scam . The wifi connection was the worst as they said they would fix the router as well . I have tried to contact the manager 4 times with pictures of my knee and leg..no response!! I wanted to contact my dr. in NY to have an orthopedist referral when I got home but couldn't because router wasn't working and we are 3 hrs time difference. If anyone has a a contact please comment. I live in nyc and will be looking to take legal action.

Online checkin is bugged

Online checkin is bugged Was unable to check in in advance using their web system. (System to put in personal details kept incrementing number of people staying rather than proceeding to completion.) Had to send a message to support to get through this stage, took a couple of days for them to complete. Will avoid this chain in future based on this poor check in website experience.

They Canceled the Reservation two days before my stay

To start it’s weird they make you send drivers license to them, seems like a scam. You only learn this after you book. Now here comes the main issue, booked a long weekend in Fort Lauderdale. Two days before my flight they randomly cancel my room. They said they are no longer doing Sonder at this location. What? Two days before my stay you close the Sonder down. But they said they could rebook me for a different room. Didn’t make any sense.