Keycafe

Key Exchange Simplified.

Vacation rental hosts no longer need to wait on guests who arrive late, stop for dinner enroute, or have a flat tire. No need to take time off work, or beg friends and family to handle the key exchange with their guest.

Check-in your keys: Sign up for your free trial and visit your most convenient Keycafe location. You will be prompted to put a Keycafe tracking fob on your keys and check your keys into our SmartBox.

Give access to your guests: Sit back and relax. You can use your Keycafe account anytime to share access to your keys with guests, colleagues and friends.

Guests receive their credentials: Your guests will receive an email or sms with the Keycafe location, operating hours and a code to retrieve your keys at their leisure.

Track your keys: Have peace of mind knowing when your cleaner departs or your guest arrives. You will receive notifications to follow your keys from wherever you are.

Keycafe lets you directly integrate your Airbnb account. When you get a booking through Airbnb, Keycafe will automatically send your guest their key access.

Your guest is assisted every step of the way. They receive a detailed communication of how to pick up the keys, other optional notifications such as reminders to return the keys, as well as have access to our 24/7 support team.

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3.3 Verified User

Wonderful Partnership

We own over 10 keycafes and we have had an amazing partnership working with keycafe. We would not be able to operate the way we do without the support of keycafe and the ease of use they have created.

They lost my keys!

I began using Keycafe to exchange my keys for home sharing when I was out of town. It starting off working well, until they mixed up my keys and I was unable to find them in any of the return box slots. I received notification by email that the keys had been dropped off as usual. But the door popped open, and no keys were inside. I contacted my guest and they assured me that they had dropped them off. I then contacted keycafe support to see if they could open any vacant box’s to see if mine were there. They assured me they would open every box that was “vacant”. Three of the 7 supposedly vacant box’s that were remotely opened had keys in them belonging to other customers. They are lucky I am not a thief, and I closed those box’s agin. It was proof that they do mix up the keys. (They sometimes perform maintenance and change the key from the original slot they were dropped in). I asked to be compensated for my lost keys, which they refused saying it must be my fault. They had no interest in retaining my business, guess its not worth it to them. I cancelled my membership, and will never use again. Your keys are safer under the welcome mat! To Keycafe support, don’t even bother responding to this review to try and save face, you had your chance. Any response to this review is simply public relations, with no interest in actually helping your customers. Kyle

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