H&R Block Tax Accountants
not only wasn't i able to e-file my…
not only wasn't i able to e-file my return due to bad gateway or "internet access" when it appeared to finally be working, it said my code wasn't valid because too many submissions had been made! because their system was bad is why there were so many submissions! Secondly, when I went to submit my company state taxes the program repeatedly had an error and kept shutting down. I had to keep restarting the program and my computer to get it to work. Thirdly, when another user of the program attempted to even use the (same) state program, he could not even get the program to load/open and had to manually print the form and hand fill in since the program would not open. A previous year, when the program was downloaded, it deleted all the prior year program details and wasn't able to transfer to the current year.
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I had been a customer of the office until they showed their lack of professionalism and inattention to detail
I had been a customer of the office on Fairfax Drive, Arlington, VA, for several years until they showed their true lack of professionalism this year. I had just learned about my mother's terminal condition in early February when I got a text message from this H&R Block office about an in-person meeting to discuss my taxes in mid-March. I shrugged it off as a spam message. A few weeks later just after her death, I was ready to start thinking about my taxes and logged into MyBlock account. I saw the same message about an in-person meeting. The only thing I could think was that my account had been hacked and left a message indicating that in the account. I didn't hear anything so I filed a complaint with BBB. Only then did the parent company finally respond and say they would look into it. Only then did the office finally own up to the mistake - my (now former) tax preparer had sent the message to multiple customers but had intended it for only one. She didn't know about it until I complained to the BBB. Considering how many times in past years she indicated she needed to check with someone else before submitting my return, I have no confidence that I won't get audited in the future. The manager of the office didn't handle the situation properly either - he called me but then when I returned his call, he tried to call me while I was still on hold waiting to speak with him. I don't know why he did that but the fact that he hasn't tried to call me again indicates that the staff aren't not very professional when it comes to basic customer service. I don't trust these people anymore and they will never do my taxes again.
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Not clear on returns- TurboTax gets better deals
I tried to use the expat tax service. It kept guiding me through screens and it asked for my payment information. I thought they were going to charge after I had seen what I owed and had filed. No. They charged me instantly and I immediately after was shown a big screen where it showed me owing 700 more than Turbo tax and they are refusing to refund me even though I didn’t file with them. They are asking me to prove to them by sending my tax forms from TurboTax that they were able to find me a better deal. After showing them that I had filed with Turbo and immediately asking for a refund they are refusing to give me a refund.
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