Online, in an office, or at home. With H&R Block, you’re never on your own.
Whether it’s allowing you to file taxes how and where you want, offering refund and payment options that fit your needs, or helping you with your finances, you’ve got a tax partner you can trust:
- File in an Office
- Virtual Tax Prep
- File Online
- File Using Software
In addition to offering you multiple ways to file taxes, we also offer multiple ways to get your refund and pay for your services. Whether it’s an H&R Block Emerald Prepaid Mastercard® that enables you to load your refund directly on it, or the ability to pay for tax prep services from your refund after services are complete, Block offers refund and payment options that work for you.
Danan Li in the Richmond No. 2 branch was extremely unprofessional, do NOT use her. I have been filing with H&R blocks since 2009, and always a positive experience. This is the first year I filed tax that required tax owing. I specifically requested someone who can walk/help me through the process, because tax owing and getting tax back is extremely different. When COVID happened, tax filing is even more different and everything was done remotely. She called and said my balance owing is X amount of dollar plus the service fee was Y amount of dollar and asked for my credit card number. Did not explain to me that I am responsible for paying the tax directly to CRA, and the credit card was only to pay for my fee. Long story short, I did not check how much she charged me (my bad), I didn't suspect that she didn't charge me because I had a huge Visa bill that month with the strata fee increases, annual property&auto insurance bill, and etc.. I just assumed the balance was included. On September 2, I just happened to check my CRA account and shocked to seet that I had overdue. Not only I had to pay the money right away to CRA, but also charged with an overdue amount with additional stress and anxiety trying to submit asap (on top of COVID). I contacted Danan right away but didn't receive a response until almost 2 weeks later explaining it's my responsibility. I didn't understand why am I paying premium money for only filing tax with bad courtesy and careless customer service. Yes, I do understand every company has different services and policies. Tax knowledge may be common sense for you, but not for everyone. At least mention it for the first-timers. In conclusion, although I had a good 10 years of experience with H&R Blocks, 1 year of bad experience was enough for me to never return ever again.
Deborah scott From H&R Block did a very unprofessional JOB do not go to the Hilliard. Ohio offices they never answer my emails or calls
1st time using. Do not use Sharon Petersen in the Olive Branch office! She was very unprofessional, rude, lied about taking credit cards. She acted very confused and frustrated the entire time. She made ugly personal comments. When showing her on computer the place that said it took credit cards, she snatched card from me. She just didn't want to take time to enter credit card information. She was so ugly. Don't use her!