H&R Block Tax Accountants
Don’t even consider using them
Don’t even consider using them! ALL of their marketing slogans are just BS, like 100% accuracy, 100% satisfaction, maximum refund, PEACE OF MIND, and no surprises in your bill. My nightmare with them began in 2022, after I had moved to a new state and had to find a new person to do my taxes which are very simple, single person, only income is social security and a few stock cash outs. So simple, I thought why not try H&R in my town. My “senior tax expert” was pleasant for the first round and he reviewed my prior year taxes and said they had been done incorrectly and so I paid $99 for him to resubmit those and got a large refund from my State. But the next year when I had him again he realized he had made big error in my 2022 state return, blaming the computer system they have for not populating from the Fed to the State. After he did an amendment, I did not feel confident in him what so ever. He kept saying he could not find my documents that had been scanned into the H&R system and I repeatedly had to make trips back to the office. I called the national complaint line and filled a claim with them which resulted in the office having another “tax expert” review my taxes and ultimately my 2022 state taxes were done 4 times by them and then they realized his amendment to my 2021 taxes was not valid either. That also had to be redone. Now, I ended up owing thousands of dollars more than I ever would have imagined and had to pay interest on this missing amount. It has taken me months of trips into the office, dozens of e-mails to the office manager, a second complaint to the national office to try to get paid back for the interest and other costs accrued due to their errors. Even the office manager said she could not find my original 2022 state taxes they did in her office and electronically submitted! I can pull it up on “my block” on line so why can’t they see it? Yet another trip to the office in the off season. This may seem long but honestly I am only touching on some of the anguish I have been put through by their poor service and poor follow up and poor computer system. I am still waiting for that check in the mail for the interest refund.
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Cathie at H&R Block in Vernon BC is…
Cathie at H&R Block in Vernon BC is absolutely the best tax accountant that I have ever had the pleasure of meeting. Cathie has the most professional demeanor, her work ethic is amazing. My taxes are done quickly and thoroughly. Cathie actually makes tax preparation a pleasant time. I look forward to our meetings. A special thank you goes out to Cathie for all the effort and consideration that she puts into preparing my taxes with accuracy and a knowledge.
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My account was Hacked and No Response
I had my 2023 income tax prepared for the first time with HR Block. On Memorial Day I got a notice on my phone HRBLOCK: Your one-time verification code is.... to log in to my account. I wasn't trying to log into my account. Someone accessed my account and changed my email address. I contacted Hr Block they sent me an email with the department that handles this. I called multiple times to see what they were doing about the breach and never got a return call. After multiple calls I kept getting the same response from them, "We will escalate your claim and call you in 3-5 business days". Still no call, so at this point I am deleting my account. I am writing this because I wonder who else this happened to. Was I an isolated issue or has their whole system been hacked? This is very irresponsible in my opinion and should be addressed.
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1213 reviews
