Frontpoint

No one makes homes security easier or smarter
+1 866 960 6301
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    Frontpoint is a rapidly growing technology and service company. We shook things up in the home security space by introducing a DIY system and perfected the customer service experience in a complicated, outdated industry.

    We’ve revolutionized the way our customers interact with their homes by using cutting-edge products and technologies that unlock the potential of the security-first smart home. Our founders built the company from the basement up, which means we make decisions based on what’s best for our customers and our employees— not based on quarterly numbers.

    At Frontpoint people matter, not just earnings. Frontpoint’s mission is to make families feel safe, more connected, and to inspire the world that great service still exists. Our focus on people, purpose and innovation has made Frontpoint what it is today: an exciting, dynamic place to work that is both inspirational and rewarding.

    1
    13 Jul, 2024

    Trouble company

    Trouble company. Alarm went off on 2 separate occasions, and both time the cops came and no signs of a break in. So I had to pay for a false Alarm fee to my city 2 times $75 each..When I called Front point they said the Alarm panel was set off by some one. How and why would some set it off thats just stupid. And i had a indoor camera and you can clearly see the contol panel And no one is home or around it. I guess it must of been the ghost. So The lady on the phone that was helping me was more focus on why my fire Alarm wasn't on its base. She said my contol panel was fine. I canceled my subscription after that phone call..

    1
    7 Jul, 2024

    In June In posted a review of…

    In June In posted a review of Frontpoint. The issue was that I was charged for an extra month because I was unable to cancel on the first of the month which fell on a Saturday when they were closed. After posting my review, I was contacted by a representative from Frontpoint who apologized and saidn my charges for July would be reversed. THAT IS A BOLDFACED LIE. It never hasppened. Subsequently, I contacted Frontpoint and the representative assured me that my charges for July would be reversed. ANOTHER BOLD FACED LIE UTTERED BY A CONGENITAL LIAR. I would advice against doing business with Frontpoint as they are unrel;aible when it comes to acount issues. There are plenty of other security system suppliers who do not play these types oif games FootNote: I acknowledge the refund From Frontpoint. This is what happens when companies employ poorly trained customer service representatives. This should NOT have happened to begin with and then refund shouls have been processed much faster.

    3.9 out of 5

    3.912690 reviews
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