Frontpoint
Easy customer service
Easy customer service. Quick response times. Good security service.
Useful 0
I think Frontpoint has changed
I think Frontpoint has changed. When I first joined a few years ago, there used to be "fumbling" and "bumbling" and mistakes. That was a few years ago I. Now Frontpoint seems more efficient and accurate. I like this Frontpoint better.
Useful 0
Total scam operation
I have not used the service since the end of 2023--it wasn't working and I decided on something else. I called to cancel the service in March and was told I had to go online and put it in writing. They kept calling me and were rude saying I had a contract, I could not cancel without a penalty---I have nothing in writing about this. I had been with the company since 2020 and had no idea there was a "contract" that is apparently for a lifetime. I finally went online to cancel as instructed-- and the form says you need to speak with someone! And THEY will contact you---but not for several days, according to the calendar you need to mark. I blocked all payments from my CC. This is such a scam. In addition, the form states that by sending in the request to cancel, you are giving them permission for all kinds of marketing, including telephone calls. I did not send in the form as I don't want all that spam--I had already told 4 different people to cancel. This is a total scam operation. I will be contacting the Attorney General to file a complaint.
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