SimpliSafe

Home Security. Done right

 

Being safe should be simple. SimpliSafe designs home security systems that are wireless, cellular and so user-friendly they can be set up by anyone in minutes. An ever-expanding arsenal of sensors and the SimpliSafe security camera, SimpliCam, provides all-encompassing protection while integrated apps make comprehensive system control possible from anywhere.

But SimpliSafe is way more than its great products. It’s also seamless 24/7 professional monitoring, without the long-term contracts and sky-high prices of traditional alarm companies.

Currently, SimpliSafe protects over 2 million Americans and that number is quickly rising. In 2014, the company was ranked in The Inc. 500 as one of the fastest growing private companies in the nation with a 3,076% 3-year growth rate. SimpliSafe is ushering in a new era — one where anyone anywhere can have a security system that’s not only simple, but also on the cutting edge.

I've logged in & contacted their…

I've logged in & contacted their support service 4X over the last few weeks - NO RESPONSE That's the kind of "service" we've come to expect from this company. I don't know how they stay in business. I am so sick of their behavior.

Poor customer service

While the Simplisafe system is ok, their service is awful. I have had to call into them a few times for technical issues. Every single time the recording says that they have unusually high call volume. Then, it takes forever for someone to answer. Yesterday, after waiting on hold for a long time, I emailed them asking them to call me. They replied that someone would call me at 4pm. No one called. The problem is not "unusually high call volumes", it is knowingly under-staffing the support center.

4.1 Verified User

The 'Secret Alert' function COULD be a useable function, but it's not

The 'Secret Alert' function COULD be a nice feature to push-alert you that a door was opened....except the camera records when 'Secret Alert' is 'on' when the system is in 'disarmed/off' mode. I only want to know if my children are letting the dog out at appropriate times; we don't need the camera recording family members at home. Not-so-secret alert when camera shutter loudly pops open and blue record light blinks. I have repeatedly asked that devs give us at the user-end the option to set camera record to 'on' OR 'off' in 'Secret Alert' mode (and in system 'off' aka disarm mode). Do this SIMPLE trick for a 5 star review