The ADT Pulse system combines home security with automation features that let you manage, monitor and modify your home from almost anywhere. You can arm and disarm your home’s security system, display video monitoring, control temperature and lights, receive alerts and custom notifications, as well as lock and unlock doors – all remotely through the ADT Pulse online portal, or the ADT Pulse app for smartphones and tablets. The ADT Pulse system also includes an interactive, in-home, Wi-Fi-enabled touchscreen that’s easy to use anywhere in your home. ADT Pulse systems are available for business customers who want greater control of their security and automation features.
- Remote Arm & Disarm: Turn your home alarm on or off from virtually anywhere and keep your home safe while you’re away.
- Remote Lock & Unlock: Remotely lock or unlock your doors, and never worry about leaving your garage door open again. Close it from virtually anywhere with ADT Pulse.
- Live Video Feed: Watch live video on your mobile devices and check in on your home, family and pets remotely.
- Home Automation Control: Gain the freedom to control your home from virtually anywhere.
Set Up Custom Alerts and Notifications: If any of your smoke, carbon monoxide, door/window or motion sensors are triggered, you can set up Pulse to send you an immediate alert on your mobile devices. We also monitor your sensors 24/7 so we can notify first responders if there’s a threat or emergency at your home.
Your Phone Is Your ADT Thermostat Control: With your ADT Thermostat integrated into ADT Pulse, you can set up schedules to automatically adjust your home’s temperature when you’re home or away, make sure your pets are comfortable, and even get alerts if your home’s temperature changes unexpectedly.
Make Alexa Your Personal Security Assistant:Use voice commands to perform numerous functions, ask Alexa to arm or disarm your system, and control your lights, locks and garage door.
Turn Your Home into a Smart Home: Installing smart LED light bulbs and smart plugs and switches lets you connect your lights and small appliances to the ADT Pulse app. This gives you an exceptional level of convenience and control of your home, especially when you’re away. Set up automated schedules, make sure you turned off all your appliances when you left, and never again arrive to a dark home.
Get Professional System Installation and Integration: Our highly trained, certified technicians will professionally install each piece of equipment and integrate them into your Pulse app. Then they’ll test your system to ensure it’s working properly, and help guide you through how it works so you’ll be ready to use your system from day one.
Products that Work with ADT Pulse
- Lights: Control your lights from almost anywhere, including dimming.
- Thermostats: Adjust and schedule your thermostat remotely.
- Garage Door: Open, close and monitor your garage door from anywhere.
- Doorbell Camera: See, hear and speak to anyone at your door.
- Smart Plugs and Switches: Transform your lighting, electronics and small appliances into smart devices you can control remotely.
- Cameras: View live video from any of your cameras or watch clips of triggered events.
- Doors/Locks: Lock and unlock smart locks from your phone.
- CO and Fire Sensors: Get immediate alerts on your smartphone if one of your sensors is triggered.
- Flood Sensors: Monitor for water leaks in your home and get alerts if one is detected.
- Window & Door Sensors: Set up automatic alerts if someone triggers a window or door sensor, then check via your cameras to see who it is.
They provide you with a service at a high cost, you expect them to do what right when you call customer service but they don’t. I installed 20 window sensor they wanted to send a tech out cause they charge you can do most yourself. If you want to rename that specific sensor they refuse to do it. Meanwhile they love those 54.00 a month. This is to the reply I received, you don’t need a tech to come out that optional. But the bs about pride you guys have zero pride tech are trash they barely do the job right that why I decided to do the work myself the right way.
Serviced: March 7th, 2020 Charged 3/7/20: $99 Installation, $89 Glass Break, $104.25 "March pro-rated and April" Charged 4/8/20: $69.94 unsure. We purchased a new home which had a previous ADT security system. Our new home security experience has been horrid. We spent a good amount on the phone with the representative that reached out to put together the package that was suitable for our family and in our price range which was pleasant- $64.99: 3 access, interior motion sensor, touch keypad, backup battery for power outage security, outdoor camera, phone app up to 6 devices, 6000 video clip storage, anything opening or closing, etc. After all was said and done, it took multiple calls back to the office due to an issue with the sensors on the back door stating that it was opened the night he left. Also, us noticing later that our outdoor camera was not installed. We called the office multiple times and finally was able to get an appointment for the technician to return to fix the issues. We finally scheduled a day to have the technician come out for the 8A- 11A time slot. I waited from 8A- 1:20P until I called the office asking where the technician was because I spent my entire morning waiting and still have many errands I had to complete. The gentlemen I spoke to said he was not sure what was going on, but he would get a hold of someone and have them return my call within an hour. He stated that they were in the mist of dealing with COVID-19 and maybe that has something to do with it. To be honest, we all were and are dealing with this unfortunate circumstance, so we understand how stressful things can be. However, that cannot justify why the technician did not show up to a schedule appointment, and we did not get a courtesy phone call letting me know. Our lives are very busy with everything going on, and time is money. We never received a call back. I called back again the following day and did not get a response from anyone. To add, due to the back door being alerted that it was open since the night of installment, we did not want to arm the system in case it set off the security system. A few days later, I finally hear from a Jim. Aside from his explanation, ADT again stated that due to the COVID19, operations have been challenged and such. This is not an excuse for poor communication or guest service. I need to work with a company that has accountability and a quick solution to fix any concerns I may have due to your service or product. Jim reassured me that things will be smooth sailing moving forward, and he will be my direct contact to ensure that. Jim offered to reimburse our card for the $99 installation fee for the inconvenience ADT has caused. Also, we had to change my contact to the main number because for some reason they did not have it on there. He stated he will make it right and all the corrections needed. With all the time that I have invested now writing this review a month later, I still have not gotten satisfactory answers. I contacted Jim from LVD Concepts INC on Friday, April 3rd, 2020 which was over a week of him offering to refund the $99 activation fee back to my card due. In addition, I wanted to cancel service with ADT because this whole experience was horrid as I stated and unnecessary. The woman I spoke to said she was not authorized to perform the refund nor cancel my account without penalty and suggested that I spoke with Jim. She stated that she will pass along my concerns, and he would either contact me back. It is now Thursday, April 9th, 2020, and I have still not heard back from him. I again contacted LVD Conceptions INC at 9:42A PST and spoke to Tyrone. He stated that Jim has just stepped out to lunch and will be be back in half an hour. When a consumer purchases goods and services and should not be this complicated. My experience with ADT as a whole due to the company that represents it is beyond unacceptable. I will never use ADT service again.
I recently changed to another monitoring company because it allowed someone else to cover the cost. Since I was out of contract I assumed I was month to month and when the monitoring switched over that was it. I got a bill for two months service. I called to cancel and asked for consideration on the amount. Granted, per the contract I made the mistake. What really set me off is the fact they are charging me a month WE HAVEN'T STARTED YET! When I asked they said that there is a 30 day cancelation so they can charge me for the next month! I'm sorry but that is dispicable! That's 2 months of charges for no service.