Your Front Desk

A 24x7 reception desk for your rental

We will manage your AirBnB, VRBO, Homeaway or other online listing 24/7 plus offer a dedicated phone number for your rentals and sales.

How We Help You

  • We handle all communications: We handle all guest communications, booking requests, inquiries, and more! We respond to all inquiries in under an hour and can handle email, phone, or direct responses inside your rental listing dashboard, 24 hours a day, 7 days a week.
  • Coordinate cleaners: We also handle the back-end of your business. We coordinate the cleanings and the key exchanges. We can call your manager if there is an issue, or arrange for a plumber or locksmith to come in case there is a problem. We got you covered!
  • Optimize your listings: We review and optimize your listing to get you more bookings. We respond faster than most other hosts can manage, 24 hours a day, 7 days a week! Usually, the booking goes to the host who responds first, and that can be you!

Key Benefits

  • Increase your revenue per unit and your price per booking by constantly ranking near the top of the search results and by getting better reviews from your guests.
  • Increase guest satisfaction and your listing rating because guests are always able to get in touch with our highly trained customer service staff.
  • Stay in as much control as you like. You still maintain access to all your accounts, and can communicate with guests as much or little as you like.
  • Increase your response rate dramatically due to no missed responses because you were sleeping, at work, at the grocery store etc. Higher response rate = more bookings!
  • Sync ALL your accounts! No more outdated calendars from multiple listing sites. We can sync your Airbnb, VRBO, Homeaway, Tripadvisor, etc calendars so they are up to date ALL the time.
  • Optimize your profile and pricing with our 10 point profile review as well as dynamic pricing. With dynamic pricing, we can adjust your pricing based on seasons, availability, and more!

How is VR Front Desk Different?

  1. Fair Pricing: Pricing Options For Everyone! We offer options for all types of owners, from 1 to 100+ units! We only bill you a percentage based on the the reservations that we manage.
  2. Better Systems: Trained and caring staff plus detailed checklists. We use a pretty simple system here at VR Front Desk: Trained people that care about your rental and treat it as if it was their own, combined with detailed checklists. We take the same approach that reduced mortality rates by 10% in ICU’s nationwide : checklists that must be used each time. We won’t miss any important email, we won’t miss a response that could damage your rating on your vacation site, etc.
  3. Account Managers: Get access to a single account manager. Other management companies assign your guest inquiries to whoever happens to be taking calls or responding to emails at that time. Sometimes, that can be a different person hour to hour, or even 15 minutes later.  At VR Front Desk, we have different people answering the phone at different times of day and night (nobody can stay up for 24 hours), but we have a single point of contact for questions about your account or to escalate any issues if you have a problem.

How It Works

  1. Signup and update your listing site with your email address and phone number. We then complete a short onboarding interview to make sure we understand your requirements and listing details.
  2. Whenever a guest calls, asks a question, or sends a booking request, both you and VRfrontdesk get the inquiry. You can still login and manage your account however and whenever you like.
  3. We follow your detailed instructions received during your entrance interview, screen guests according to your wishes, and coordinate key exchange, cleanings, and other issues as they arise: 24 hours a day, 7 days a week!

100% Guaranteed Service. 7 Day Free Trial! We deliver the best Vacation Rental customer service experience in the world, and we stand behind that 100%. Go ahead and Try it FREE for 7 days, and if you aren’t happy, you pay nothing!

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