Virtual Concierge Service

Turn Amazon Echo, Google Home, or a guest's phone into a concierge with expert local knowledge for your guests

We believe that local knowledge makes for an awesome guest experience. Our customers are hosts that want to create amazing trips for their guests. They have roots in their communities and know how to get the most out of what the area has to offer. We help them share that knowledge.

Virtual Concierge Service delivers AI-powered voice technology to the hospitality industry. Our platform enables hosts to define a Virtual Concierge that can be customized to each property. Through a conversational interface, guests can get ‘insider’ information about the property and region.

We leverage cutting edge voice technology to create connections between guests and places they may never have known about. These connections make for amazing guest experiences, but they also strengthen local economies. This in turn bolsters local communities, helping create a virtuous cycle for all involved.

What is the Virtual Concierge?

A customized virtual concierge for your hotel, resort or vacation rental.

You can now deliver a stand-out service for your guests – a Virtual Concierge. With a voice assistant device in your property, Alexa or Google Assistant will provide expert local knowledge in an interactive voice conversation. You can also deliver the same experience directly from your guests’ phone.

What can the Virtual Concierge do?

Do good for your guests, and your local community: As a host, you have roots in your local community. You understand the culture, and know the local destinations. With your recommendations, guests discover and visit more places, and tourism is dispersed across a wider geography and financial beneficiaries. We leverage cutting edge voice technology to create connections between guests and places they may never have known about. These connections make for amazing guest experiences, and strengthen local economies.
Deliver tailored content and insights directly from you, the host: The Virtual Concierge will help you provide ‘insider’ information to your guests. In addition to specific information about your property, your expert local knowledge will be delivered as recommendations on unique destinations and special experiences in the area.
Enable Amazing Guest Experiences and Drive 5-star Reviews: Get valuable real-time feedback, provide important information to guests without them specifically asking for it and prevent problems by proactively reminding guests about their responsibilities before checking out.
Save you time and create new efficiencies: Save you and your staff hours every week not answering guest’s questions and enable your cleaning service to clean more properties in a day because they know when guests leave early.

Examples of Some Things Alexa can Provide Your Guests

Restaurant recommendations
Check in & check out information
A group orientation when guests arrive
How to connect to the internet
Insider tips on local attractions
Local shopping opportunities
Who to contact in an emergency
Detailed information on things to do in the area
Spots to rent recreational equipment
Telephone, climate control and lighting info
How to use the dishwasher and laundry appliances
Instructions for dealing with garbage & recycling
How to use the sound system and TV
What to know about parking
Important safety information
History of the house and the area
Location of the nearest hospital
More content, specifically tailored for your property

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