Vertoe
Ruined our last day in Tokyo!
When we showed up to the place that we booked, they said that they cancelled Thor cooperation with Vertoe 3 months ago and they didnt take our bags! When we tried to contact the company they did not give us a refund. NEVER use this company its a scam.
Useful 0
No one there!!!
Booked and paid for last minute left luggage in Dublin, but when we arrived at the b&b there was no one to take the bags. I one answered the door but a guest let us in. No one was there. We looked everywhere, in the staff kitchen, our back, in the basement area. No one. So we had to go to not miss our booked tour. We ended up dragging our bags around Dublin for the 4 hrs we’d booked it for. Vertoe will not give a refund. Of course the reviews on their site are all positive, but I cannot seem to leave a review there. Probably only completed bookings get asked to write a review. 🙄
Useful 0
Avoid like a plague
What an absolute joke! Booked a “storage” which was the most convenient to my location. Well, convenient isn’t always good. Turned up to be greeted by the most rude man in the world. Took our bags to a back on the store. Literally, back of the store where customers could go in and have a look. You could see my bags from the front of the store. Not secure at all! When I asked what time they close (something came over me to just ask) they gave me different time to what the Vertoe told me. The close earlier, how much earlier? Well the person doesn’t know, his exact words were “7, maybe 7.30 I don’t know”, when showing him the booking he just shrugged it off, I asked him if the bags can be put somewhere save and if I can get in writing that the bags have been checked in, the rudeness from this man was something I never experienced in my life! I asked if he can contact the owner, who wasn’t there, and he just stared at me and kept saying I’m not doing anything. Joke. I went to Vertoe to ask for refund, and explained the situation. They told me they will contact the owner, at that point I didn’t want to leave mu bags there and they kept pushing to leave it there and that it’ll be safe. Suddenly there was a woman from the shop who got involved. Telling us it’s safe to leave the bags, and guess what, literally two customers walked in wondering about. Point proven, and she said “oh I won’t let anyone in” … funny. I asked for refund and they kept trying to get me to go somewhere else, not interested, no way I’ll book with your company anything ever. I took pictures literally as the customers were wondering around where my bags were, I asked for a transcript of this chat and guess what, they don’t keep the Record of it as it’s “automatically refreshed”. I managed to get them to give me refund which I’m going to get 5-10 days - I took a screen shot, let’s see if my money arrives. AVOID LIKE A PLAGUE!!
Useful 0
6 reviews
