Smartbnb

We are building the future for short-term rentals.

What is Smartbnb?
Smartbnb is the property management solution that centralizes all your properties in one convenient dashboard and automates communication with guests, yet sounds totally human. Trusted by the owners of and managers of 167,818+ properties in 140+ countries.

Benefits:

  • Win more bookings by offering an excellent experience to your guests.
  • Get more and better reviews by automating the process.
  • Respond to guests’ questions instantly without moving a finger.
  • Win your time from routine by automating team management tasks.
  • Forget about double bookings and other cross-platform issues.

Features:

  • Messages automation. Our AI will recognize guests’ questions and answer them on your behalf. We’ll cover the whole journey from pre-booking questions to a “thank you, come again” note. Your guests will never guess they were texting with a robot thanks to a magnitude of templates, customization options, and your canned responses.
  • Reviews automation. We will submit your guest review at the right time based on the star rating you want to assign. We will remind the guest to leave their review if they haven’t done so.
  • Team management. Assign tasks to your cleaners and assistants, and send reminders by email or SMS. There’s no room for human error – all communication will be accurate and timely.
  • Synchronize your reservations. View all your Airbnb and Vrbo bookings in one dashboard. Double-bookings are technically impossible now.
  • Single unified inbox. See and manage all your messages from Airbnb and Vrbo in one window. Keep the communication history of returning guests

Pricing Description
Pay a flat fee each month for only those listings that have earned you revenue. Starting at $18 for up to 2 properties. No other fees, cancel anytime.

Terrible customer support

For all i know, this is a great platform. I have 2 apartments across booking.com & airbnb. This platform was unable to connect them together, connect to the platforms properly and when i asked for help, they deliberately replied with very unhelpful comments. If you have issues, nobody can help you until they turn up for work. They don't work weekends. If you have a problem with their service (and bookings for your properties), they wont be able to help until Monday morning. If i sent a support request that their merge properties function isn't working, they reply "did you try our merge properties function? When i told them i felt like they were not helpful at all, they just replied sorry you feel that way. Frustrated is an understatement. I wanted to really like this platform but lack of support and customer experience focus has let them down in my case. UPDATE : Thanks Zach for the reply. If only someone with your attitude dealt with me when i originally raised the issues i was experiencing, sorry for the 1 star but my review was honest and will hopefully help hospitable improve too.