Brinks Home Security
Crooked Company
I called Brinks to cancel service in Dec 23 as I was overbilled $60. Finally after being through multiple reps, all to whom I insisted I needed to cancel my account, I was told the only was I could cancel was to log in my account. I told Brinks I had tried that numerous times but was unable to gain access and refuse to waste any more of my time doing that, but since they had confirmed my password and account, they needed to cancel my account. Last week Brinks send me a statement that now I owed them $250, I was shocked as I had not used Brinks in 4 months, in fact Brinks had canceled my ability to arm the alarm, still they kept billing me non stop. I called their rep, who said the only way they will cancel my service and stop billing me was for me to sign a document agreeing to pay the $250. Brinks are crooks really, I filled complaint with BBB, Attorney General's office. Hopefully their buisness license gets revoked or they get hit with Class action suit for Fraud. Brinks is a Total Fraud buisness.
Useful 0
It's happened again. BRINKS CUSTOMER SERVICE SUCKS
This is a copy of an email I sent on 4-10-24 I spoke to a support representative (I wrote his name down, cannot find my notes) on either 4-8 or 4-9 2024 because all of my components of my home security system went offline at the same time. He advised he would send a battery out for the metal box hanging on the wall. He instructed me to call support back when I receive the shipment. I asked him to expedite the shipment because I am going on vacation next week. I agreed to the $20 charge for priority shipping. On 4-10-24 I received the battery and called support as instructed. I spoke to Sabrina, who provided excellent customer service. She said the battery is not required for my wireless alarm system. We fixed the initial problem and then she told me I would have to pay the shipping and handling (S/H) to return the battery. Battery I asked if I was going to receive a credit for expediting the shipment of the battery. She said only if I return the battery. Why should I pay for S/H if it was not my fault the battery was sent to me in the first place? I had a problem one or two years ago that was never resolved. I don't remember the problem but I was promised a call back three times and I never received any call backs. YOUR CUSTOMER SERVICE SUCKS. When my contract comes up for renewal I am going to call another company. This is from the Better Business Bureau website a/o 4-10-24 Customer Complaints 6,872 complaints closed in last 3 years 1,377 complaints closed in last 12 months
Useful 0
The tech Lawarren from Skyline Brinks…
The tech Lawarren from Skyline Brinks was well dressed looking good. He did a great install. I highly recommend him to do all my family and friends install.
Useful 0
7054 reviews
