Brinks Home Security
If I could give them no stars or a…
If I could give them no stars or a minus I would. Five years with them since they acquired live watch, multiple calls asking to reduce the bill since I no longer use the interior cameras, and they finally offer to reduce it when I cancel them. Customer service told me I could cancel on line right up to the day of billing, so I did. Then I get another bill for 30 days. I call and am told it was in the cancelation contract I had to sign! What creeps. They also charged 5.99 to send a final billing statement. 5.99! I got twice the coverage for 1/3 of the price with Simplisafe. Brinks only cares about making a buck.
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Brinks is the worst Security system in…
Brinks is the worst Security system in the world, after about 1 1/2 years I decided I no longer need an alarm system so I had to pay to terminate my service at that time the agent quoted me $575 and all they did was take money out every month from that $575 becuz the agent quoted me the wrong buy out price which I never knew.and I had signed the buy out agreement they just don't care about there customers, And they never send you a bill when it's time to pay it. Horrible company
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This company will leave you in tears
I've had Brinks for 5 years and their customer service is mediocre at best. This company that has a reputable name is in name only. By year (2) I started having false alarms, that got resolved and by year (3.5) I had one false alarm that was so bad, I was screaming in public the codes to the alarm through the phone to my nearly deaf mom, since she was the one who was home. When I got home from my walk, I was stuck with the continuing false alarm, talking to a tech support rep and my mom was talking to the fire department that a different department in Brinks had dispatched. I requested a technician to look at my faulty unit, flash forward, that tech shows up and replaces the faulty smoke detector with another faulty unit. The "new" smoke detector only flashes amber and red lights and the unit upstairs starts doing the same. I made several calls to Brinks to report the issue and each time getting disconnected. Imagine my surprise when I received an extra bill in the mail saying that I had to pay for the tech to come out and never having the issue resolved, and an even bigger surprise that it was logged as resolved since the company never logged my phone calls, since I kept getting disconnected. Well, since I had finally gotten a live person to ask when my contract would be up, I was told a little over a year and that if I wanted to terminate the contract, I would have to pay the whole amount (no one has that kind of money, unless you're in the top 1%) so I begrudgingly stayed paying each month, ticking the days like a prisoner. Here we are, I finally cancelled my policy, after having to make (3) phone calls, since the first two reps couldn't send the correct links and paperwork. I have to pay an extra month, since I didn't get within the 30-day window. I'm two weeks away from the cancel date AND ANOTHER false alarm, timing is more ironic than Alanis Morissette's song from the 90's. I can't help but take it personally and believe the false alarm was done on purpose, Brinks didn't call me, they dispatched the fire department to the false alarm and then called my 70 yr old mother. The only other company that I find more mediocre, is Microsoft. Brinks has been a vampire in sucking my bank account and I have NO desire to ever give them any more business.
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7065 reviews
