BnBird Homes

Property Management & Rental Solutions

28 May, 2024

Health and safety situation met with unhelpful response.

I am deeply disappointed to share our experience with BnBird during our stay in Lisbon. Although we booked our accommodation months in advance to secure a good deal, as our budget was limited, we encountered several significant issues upon arrival. Firstly, the property did not match the photos provided. It was evident that the pictures were taken years ago after renovation, but no updates have been made to the property since. We encountered dirty floors and bathrooms, a dishwasher without a door, and stained furniture. Most concerningly, there was a strong smell of mold throughout the property. My wife, who is sensitive to mold, immediately started experiencing respiratory issues. We found black mold growing in various locations, including corners, behind wardrobes, and on curtains. After speaking to a neighboring guest, we learned that their unit had similar mold issues. We contacted BnBird, but they refused to take responsibility and redirected us to a different contact. After spending hours trying to reach the appropriate person, we eventually received a refund. However, we were left stranded late at night in Lisbon during a busy week with limited options for alternative accommodation. The only available option we could find on short notice was €400 over our budget. Despite our efforts to seek assistance or compensation for our situation, BnBird remained unhelpful, stating it was not their responsibility. While we eventually received a refund for the original booking, we are still working on getting taxes and cleaning fees refunded, which were charged by BnBird directly, not through the booking platform. Overall, we are extremely disappointed with the customer service and professionalism of the BnBird team. We believe it's essential to share our experience to help other travelers avoid similar difficulties.

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20 Nov, 2023

Never book Apartment throug them

We booked an apartment through booking.com for 5 weeks for December 2022. The condition was dreadful with mold wet floors, blood stained bed, dirty oven lacking g basic appliances etc..wecomplained to bnbird who sent cleaners but we had to do the cleaning ourselves. We asked for refund as we lost over 7 days waiting for action. They have managed to alter our review on booking.com . When you look at the apartment review our review flashes past and you cannot read it. I would not recommend this company to manage any property of mine or rent from them.

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2 Sep, 2023

Bad experience in Lisbon

We found one accommodation in lisbon, managed by BnBird Homes agency, in a deplorable condition, with stains on the linens, insects present throughout, and an unbearable sewer odor. The photos displayed on the website were excessively embellished, which led to confusion as they did not correspond in any way to reality. Although the BnBird Homes agency, responsible for this rental, sent cleaning agents, we had already done a significant portion of the cleaning ourselves because we had no other choice, given our three children. Despite our efforts, the accommodation remained unacceptable even after cleaning. We requested a full refund, supported by Booking, in order to leave the property as soon as possible, but this request was categorically denied. The agency only agreed to refund the 80 euros cleaning fee, which is a small fraction of the total amount of 1449 euros we had paid. To this day, we have received nothing. This experience with BnBird Homes agency has greatly impacted our family vacation and left us profoundly disappointed. We strongly advise avoiding accommodations managed by this agency, especially this one. You can also perform an online search to find numerous negative reviews about them.

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Health and safety situation met with unhelpful response.

Never book Apartment throug them

Bad experience in Lisbon

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