August
I ll start by saying if I could give…
I ll start by saying if I could give less than one star I would so on February 23 I ordered a lock and key pad they took my payment and canceled my order never refunded my money so when I called they told me it was canceled do to looking like fraud they told me he could reorder it but it would charge my card again and I would have to wait for the refund so I told the Representative to just cancel my order completely and proceed with the refund he told me he did so I order a lock from Amazon it was delivered and installed for about a week and I get an notification that the lock was delivered but it was not and yes I know for a fact it wasn't do to my cameras doesn't show any delivering it nor any one taking it 2 months later I'm still fighting to get my money back I would definitely not recommend august smartphones but anything
Useful 0
Canceled my order, still charged
Canceled my order made at end of November for a Christmas gift, never notified me, and did not refund the charge to my credit card! (Order date was 11/24 and as of 1/7 it hasn't been refunded.) That's straight theft and fraud. Very incompetent company that doesn't even get the basics of ecommerce right. Buy anywhere else.
Useful 0
On return policy
Horrible,, bought the smart lock, keypad & door handle (3 items). Installed lock & keypad then the door handle.. Door handle didn’t fit my door so tried to return it. August home wouldn’t accept return unless I took everything apart & sent all 3 items back.. Like buying a shopping cart full of individual items at Home Depot the Home Depot refusing to accept any return until you uninstall everything & return the entire cart of stuff. Too stupid to even consider for a real company. Buy another brand instead. August home does not have a return policy you can actually use.
Useful 1
8 reviews
