- 24/7 Concierge Services
- 24hr Check-In
- Cleaning & Housekeeping
- Client Account Management
- Copywriting Services
- Guest Checkout
- Guest Communications
- Guest Screening
- Home Styling Services
- Key Exchange
- Linen Laundering Services
- Listing Creation
- Listing SEO
- Marketing & Advertising
- Price Optimization
- Property Inspections
- Property Maintenance Services
- Property Setup
- Shopping & Restocking
- Welcome Gifts & Offerings
- Writing Guest Reviews
- Around the Clock: We reply to inquiries 24/7. The most attentive hosts generally get higher ranked search results, boosting your visibility and potential bookings. Get booked even when you are asleep.
- Professional: Our region-specific account managers provide impeccable customer service by professionally answering your guest’s questions, everything from train times to recommending the of best bar in town.
- Screening: Fill up our questionnaire to indicate your preference and leave the rest to us! We’ll screen guest profiles and determine if they are a suitable match.
- Booking: We’ll approve the bookings on your behalf based on your preferences but you still have the final say.
- Reviews: We are professional reviewers who can leave excellent reviews for your guests and our customer service team will work towards getting the best reviews from your guest in return.
- Optimized Listing: Our region-specific managers can help create listings and suggest optimal pricing based on our proprietary market research that takes into consideration your location and facilities.
- Search Optimization: Our listing experts provide advice on ways to improve your search ranking and increase traffic to your listing. Or better still, we can do it for you!
- Analytics & Reporting: Our suite of software tools can auto generate monthly revenue reports, accounting/tax statements, and even email marketing to keep in touch with past guests regularly.
- Cleaning Services: We can coordinate with your preferred cleaning services or you can choose to use our professionally trained in-house cleaning team.
- Housekeeping: We provide on demand laundry pickup and supplies restocking to ensure your place is always guest-ready.
- Problem Solving: Our in-house team is always on standby to respond to guest emergencies like a cleaner not showing up, the internet not working or the toilet rolls are running out.
- Coordinating With Your Keyholder: We can coordinate with your preferred key holder or you can choose to use our trusted reception service that will deliver the keys to your guest upon check-in.
- Digital Locks or Lock Boxes: Whatever lock you chose, we’ll ensure that your guests receive detailed instructions upon booking confirmation and will follow up to ensure smooth check-ins.
- Information: Our region-specific managers will be able to assist your guests, providing them the information they need to get around the city or find the best restaurant in town.
- Directions: We ensure your guest have all the information needed to get to your place safely and hassle-free.
- Welcome Pack: We have welcome packs designed specifically with your guest in mind and a selection of surprise welcome gifts if you want to go the extra mile.