PROVIDING A PHENOMENAL GUEST EXPERIENCE
Your House Manual explains features of your listing, such as how to turn on the hot water heater or where guests can find an extra blanket. Guests receive this information once you’ve confirmed the reservation – it isn’t included on your listing page.
To create a House Manual:
- Login to Airbnb
- In Hosting mode, select Listings from the top navigation bar
- Select Manage listing for your listing
- Click on Listing details from the menu at the top
- Click the Edit button for the Guest resources section
- Enter the house manualcontent you want to share with your guest in the input box under House manual
- Click the Save button
Whilst far from being an exhaustive list, your House Manual should include information on the following things…
ACCESS TO HOME
Explain how to access your home; including keys, entry codes, gates and locks
BUZZER AND INTERCOM
Explain how to operate the intercom and let people into the building
ELECTRICITY
Explain where the electrical box is located and how to reset electricity in the event of a short-circuit
FOOD, DRINK AND COFFEE
Tell guests about any foods you provide like breakfast, condiments and spices, coffee and tea or anything else they’re able to help themselves to. Explain how to operate any coffee machines too
GARBAGE AND RECYCLING
Explain the location of garbage chutes and bins. Provide information on garbage pickup days and any relevant recycling information. Let guests know where you store extra garbage bags
GYM
Provide instructions for accessing the gym, hours of operation and anything else they need to know for making use of gym facilities
HEATING AND A/C
Explain how to operate and control any heating or air-conditioning units and thermostats within the home
HOME AMENITIES
Explain where guests are able to find additional amenities they may require throughout their stay such as extra blankets or towels
INTERNET AND WI-FI
Provide your network name, Wi-Fi code and instructions on how to reset the router in the event that the internet stops working
KITCHEN
Explain how to operate any major appliances such as ovens and stoves
LAUNDRY
Explain how to operate washing machines and dryers as well as instructions on where to find any laundry products such as detergent that you provide
PARKING
Explain where cars are to be parked and instructions on how to access the garage
POOL AND HOT TUB
Provide instructions for accessing the pool and hot tub, hours of operation and anything else they need to know for making use of pool and hot tub facilities
SHOWER
If you have a complicated shower, explain how to operate it
TV AND MEDIA
For your convenience, we’ve identified product recommendations for many of the things you likely list in your house manual that meet the optimal mix of price, functionality, quality, durability, replaceability and neutrality:
You may also wish to provide your guests with home streaming services such as…
