Zeevou
24hr Check-In
Associations & Communities
Booking Engine
Booking Site
Calendar Syncing- Channel Management
Chatbot
CRM
Guest Communications
Guest Experiences- Guest Screening
- Home Automation Products
House Manuals- Income & Expense Tracking
- Key Exchange
Keyless Entry Devices
Laundry Pick-up & Delivery- Lead Management Services
- Listing Creation
Listing SEO
Local Area Guidebooks
Lockboxes
Luggage Storage Solutions- Market & Investment Data
- Marketing & Advertising
Mobile App- Multifamily Property Mgmt.
- Noise Alerts
Payment Services- Photography
Price Optimization- Product Upsell
Property Inspections- Property Maintenance Services
- Property Management Software
- Reporting
Software Automation- Tax & Accounting
- Team Management
- Temperature Control
- Tours & Attractions
- Transportation Services
- Utility Management
- Vacation Rental Blog
- VR Websites
Work Orders
Writing Guest Reviews
Poor Tech, Poor Service - stay away
We have been a customer of Zeevou for some months, initially we were not going to use them after a very boring onboarding call, but another industry professional gave me a demo and it liked what we saw so we signed up. the experience over a period of months has been nothing but terrible, before i give specific examples i will say that I have spoken with multiple support agents and even the owner and each and every time an issue is raised, their default position is both argumentative and unhelpful. Zeevou use two platforms 'app' and 'hub' and they do not communicate with each other correctly and you are FORCED to use both versions. many occasions the calendars show the same reservation but on different dates which potentially leads to blocked dates or even overbookings! we were told this must be a problem with our PC. the mobile app either does not work at all or when it does work it does not load certain elements, forcing you to use the web version, which is difficult on a mobile device... we were told that this must be our wifi internet or our mobile, or our data... it was always out fault payment links on the confirmation page sent to guests only works 10% of the time. 9 out of 10 times guests are unable to pay for their reservation, this means we either have to generate manual links to send them OR they get impatient and abort, and book elsewhere, leaving us with a blocked calendar and no funds for it until we mark it as a no show the day after. their unified inbox isnt fit for purpose, when you click messages on a reservation, it routes to the inbox and does not load the conversation history. the statements generated for property owners was set up by zeevou support, they have never been correct. in fact one of the statements said one of our clients owed us several millions of pounds in fees which was actually pretty funny, since then we have done statements manually for all units which is a huge undertaking. zeevou have a support forum on discort, but when an issue is discussed, the owner attacks you and says its user error... after several issues raised and just being attacked, we left discord as it wasnt helpful the platform itself is, at times, very unresponsive we have moved to another channel manager and they are refusing to provide our data to input to the new channel manager unless we pay them. I did a public social media post highlighting that they are not good and raised a few points, the owner commented on the post to say he agrees with everything i have put - acknowledging their product isnt fit for purpose and is poor... a height of arrogance and unhelpful.
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Scammers are active on Zeevou Direct
We noticed an apartment on Booking.com in Solden (Austria). I was contacted by an Emily from Zeevou Direct Travel Agency, who suggested another location because my chosen one was unavailable. She mentioned that Zeevou managed various locations, provided a link to Zeevou Direct. With Zeevou Direct I made the reservation for the apartment in Solden. After payment, she disappeared. After some research, the apartment that we booked does not even exist. I also sent an email directly to Zeevou direct without receiving any response regarding this matter. I contacted the police. Please do not make any reservation via Zeevou Direct, they do not scan the hosts properly. Therefore, scammers are active on the platform! We lost our money. Zeevou Direct takes their hands of the matter.
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I am using Zeevou for 6 months
I am using Zeevou for 6 months, and really happy how they manage my operations for my business. Any time I have any type of problems I could email "Sab" and she will respond swiftly and explain. Amd anytime there is some more complicated taks then I'll arrange a zoom meeting with "Sab" and she will give me her time amd explain everything patiently. So thank you zeevou amd special Thank you to "Sab"
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49 reviews
