Yale Digital

The smart lock market just got hotter

The emergence of the digital home is a major catalyst for the creation of the Yale Real Living® portfolio of residential access control and home security solutions. These locks and digital door viewers are designed to integrate seamlessly with digital control systems or provide convenient stand alone access control.

Digitial Door Viewers

Yale Digital Door Viewers let family members of any age easily see who’s at the door. Choose from smartphone connected products and simple LCD screen viewers.

Assure Lock®

Never worry about carrying around, or losing, keys again. Lock and unlock your home with ease using these touchscreen and push button deadbolts. Choose the connected solution that’s right for your home

B1L and T1L Lock

These push button and touchscreen deadbolts are designed to seamlessly integrate into your smart home to provide you and your family with security and convenience. Available as standalone.

Levers

Yale Real Living™ Lever Locks, the next generation of electronic residential locks from Yale, provide versatility and convenient access. Use on interior or exterior, single hole, doors.

 

Faulty parts. Terrible customer service.

I ordered one of Yale’s smart locks. Unfortunately, it had a faulty part. So I asked to return it for a replacement. They sent me a return label but didn’t tell me they were sending only part of the lock to replace. Thankfully, I didn’t send the original lock back before the replacement part arrived. The replacement part arrived, but it was the wrong part. I still can’t install the lock. I tried to get in touch with them to let them know. But I didn’t get a reply. After weeks of waiting for a reply from 2 different of their service departments, I gave up. I then asked for a refund and to return everything. They still didn’t respond… Finally, I a got a reply from one of their departments. But they said I had to get help from the other department, who told me the opposite. They also told me I couldn’t return the lock after 14 days, which is actually not their policy if the product arrived broken, faulty, or the wrong item. I got both a faulty part AND a wrong part. So I’m supposed to have the full warranty period. So I replied, fighting for my right to refund. I still have not gotten any reply from their primary service department and no help from the other. And what’s more…I can’t return the original lock with the label I have because that was for a replacement/warranty return, not a full return for a refund. And if I want too long to return it, I may get charged for keeping it since they sent the replacement. BUT THEY WON’T RESPOND to process my return! So I’m stuck in limbo with no help. I’ve had to report it to my bank to get anywhere. This is just nuts. I know COVID had made it harder for companies all over. But this is just absurd. I’m done with Yale. I DO NOT RECOMMEND YALE LOCKS!