Whizz
They out and out LIE
They out and out LIE, deliberately miss quote then add on cost that they do not mention and are not documented until the day before when it is to late to try someone else. Original quote was $900 to move, this seemed a little low so we asked about it, nothing was mentioned so we went ahead. The first leg of our move cost us $1700, where we were charge extra for heavy lifting an extra $200 for shrink wrap and an extra 6 hours loading time so a move that was quoted at $900 looks like costing us $3400, not even close to their quote, don’t trust this company they have terrible business practices, the removalists were great but the company is very shoddy they will massively over charge and add on costs they never informed you about. We are taking our case to the ombudsman and advise others who have been ripped off by this company to do the same. If you do choose to get a quote ask about the extras and how many hours labour it usually takes, they quoted us 4 hours and charged for 16, a lot of the time charged was off site loading and unloading for storage. Be very careful as this ended up costing us a lot more then other quotes we received that didn’t have extras. We only move from Bankstown to Camden.
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Absolute rip off paid £160 for a deep…
Not even worthy of one star Absolute rip off paid £160 for a deep clean The cleaner was there way less than2 hours and had basically just wiped around. The oven wasn't cleaned the kitchen cupboards were still full of crumbs and sticky. When I complained about the extortionate price (£80 per hour) I was told it was a set fee?? So what incentive had the cleaner got to do a good job or spend extra time making sure the place was deep cleaned as requested. She then refused to leave until she had been paid my daughter was on her own in the property and felt intimidated so had no choice but to make payment . Disgusted should have gone with my instinct and avoided using them . The kitchen cupboards were left filthy inside from previous owner despite me having specified they needed cleaning, I sent pictures to cleaning whizz but was told it was too late to complain or rectify the problem. DO NOT USE DO NOT USE DO NOTE USE AVOID AT ALL COSTS TOTAL SCAMMERS
Useful 0
Booked for an end of lease clean early…
Booked for an end of lease clean early this year, due to subpar work/REA issues, ended up taking a lot longer to receive bond. I booked in an EOL clean, including wall wash, carpet clean and balcony clean earlier this year since I was vacating the 1-bedroom apartment that I was renting. I was recommended to use Whizz through Movemein. Experience: The overall process of booking the appointment was easy, just did it through phone - however its quite pricey for what you get. Ended up costing $500 for a 1 bedroom clean, which upon hindsight, I should've shopped around to see more competitive quotes. They remained in contact throughout and assigned me a cleaner quickly, sent me reminders and fortunately the cleaner arrived on time (despite having a scare where the cleaner almost rescheduled). Overall, the clean was done efficiently and quickly - the carpet was cleaned, microwave and vents, the standard that you'd expect. However, upon our inspection, we could see that the wall wash wasn't up to standard - still leaving marks throughout the entire living room. Long story short, I had requested a refund/re-do to which they needed the REA final report, which once I had connected them to the REA (who had issues with the wall wash as well as the balcony and needed these fixed before releasing the bond). This whole process took over a week, to which the cleaner had to reschedule which ended up not having the re-clean completed. I initially commended the customer service agents Poy Castillo and Cherry Benito for the constant care in trying to get this fixed - dealing with an albeit very difficult Real Estate Agent. Unfortunately this wasn't completed and the new tenant had to clean this themselves and thankfully I got my bond back. However, upon trying to get in contact to the same customer agents mentioned above regarding a refund for the wall wash that I had specifically paid for (I should've asked for both the wall wash and balcony add-ons refunded) and sent 3 emails to the same service that would reply quickly - they ghosted me and have not replied since. What could've been a review that had turned positive, had they completed the reclean or at least compensated for their subpar EOL clean, turned negative due to clearly not caring to even respond anymore. I do not recommend going with this company for your EOL, especially when it comes to price + quality.
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51 reviews
