Wayfair is one of the world’s largest online destinations for the home.
Wayfair offers a zillion things home. With one of the world’s largest online selections of furniture, home furnishings, décor and goods, including more than ten million products from over 10,000 suppliers, Wayfair helps people find the perfect product at the right price. Our extensive selection and superior customer service coupled with the convenience of online shopping, make it easier than ever before to find exactly what you want for your home at a price you can afford.
Wayfair is your online destination for home furnishings and décor, offering over 8 million products across furnishings, décor, home improvement, housewares and more. Beyond our extensive selection of original looks across ever style and budget, we provide superior customer service and the convenience of online shopping, making it easier than ever to live in a home you love.
I ordered a coffee table in early December and the nightmare never ends. The estimated arrival date came...and went...and I had to contact Wayfair before they realized that the item "never made it's way to FedEx" and had to be reordered. Once I finally got it, I began to assemble, only to find that the bar to hold the lift top up had been welded improperly, making it impossible to screw the bar to the spring assembly. I've been waiting for my new part for 2 weeks and it still hasn't arrived, so the top of the table is just hovering loosely on top of the table until they get around to sending a part that works. I had company over for Christmas, and to keep the toddlers from getting hurt on the loosely hanging table top, we used masking tape to hold it in place. As soon as we removed the masking tape, some of the laminate peeled off. I politely told Wayfair how unhappy I was about my experience, and they sent me a coupon for 10% off one item. Yeah no thanks. Way un-fair
Bought two dining chairs for $350 ("on sale from $600"). Shipping was meant to arrive on a Wed. It arrives on a Tuesday night the next week instead. No notices for that. I had to inquire with UPS on my own. Wayfair said nothing. I receive the box. UPS guy kindly threw it on my porch like it wasn't fragile, and doesn't even ring my doorbell, had to see him on the camera instead. I open the box, excited to finally receive my item, which I worked very hard to pay for, only to receive a pair of defective chairs that no one would want in their home, even if it was free and brand new. Wayfairs' website says their business hours for contacting them via telephone are Mon-Fri 8AM to 12AM (yes, it says midnight, go look for yourself). You call the number, and it actually verifies that for you. After 30 seconds of listening to their business hours, the bot just hangs up on you. I try again, but to no avail. Mind you, I'm already livid at this point. I did a google search, tried to find an alternative phone number, found one. It says it's for "business account enrollment". You dial it, and it tells you press 3 to speak to representative for sales or help with placing a new order. I figured to go with that since everything else just hangs up on me endlessly. I then hear a different bot saying their hours are actually 9AM to 7PM, and that one too, hangs up on me. My hairs are just about ready to all fall out now. So now I'm stuck with two "brand new" chairs that are defective. $350 rip off. The chairs are GARBAGE QUALITY even if they weren't defective, I would not keep these if you paid me to. I click on the return policy terms, only to discover (my fault for not verifying prior), that these chairs would not be a free return, and that I would have to pay for shipping (I could have just rejected the order, wouldn't that still need to ship back, but for free???). Shipping this huge box would cost me $84, because I'm in NY, and the seller is in CA, convenient. To top this part all off, I can't return it even if I was willing to pay the shipping cost, because it's already installed, and I sure as hell will not be trying to disassemble and repackage it for them. When I try to call Wayfair the next day, after splurging my emotional outburst on the poor representative, I get told that I have the option to keep the garbage and receive only 20% refund. So you basically want me to let you keep 80% of my money just because you can't find a way for me to return YOUR defective items back to your 3rd party seller who sold me absolute TRASH? This is how a huge company like Wayfair treats its customers then? Rather keep some spare change than do whats right for someone who worked hard to receive THIS. God. Share this review. I did not lie or exaggerate in the slightest. I am now stuck with these pieces of embarassing trash in my home, and am at a loss of $280. The craziest part.... wait for it.... Even if I wanted to trash these chairs in NYC, I can't. They're mostly metal. So that means I need to call a junk company to pick up the scrap metal. Who'd make money on that, even if it's just a little, but wants to charge me to come by and pick it up. What a world... I'm so fed up with this online shopping bull$h!t.
Worst company I’ve ever dealt with. They repeatedly made delivery and assembly promises using their one and only service contractor, Handy, and did not fulfill any of their promises. I rescheduled four separate times because they were not able to provide a “pro” to assemble my furniture order. After that I simply gave up,