UnderTheDoormat
Letting your home for short periods allows other like-minded people to experience the very best of London in a “home from home”.
Our homeowners receive the peace of mind their home is occupied when they’re away and earn an effortless extra income when guests stay. Our job is to take care of everything for you.
Our Homeowner Service
- Bespoke, fully managed service: Our dedicated homeowner team will look after you and your home every step of the way
- Guaranteed nightly income: Your nightly amount is guaranteed whatever the season, ensuring you earn a good, consistent income
- Peace of mind: Market-leading insurance, guest vetting, and personal check-ins for every stay to ensure everything runs smoothly
- Flexibility: You can stay in the home whenever you wish – you’re fully in control of your availability
What We Offer
- Dedicated account manager
- Complimentary professional photoshoot
- In depth blueprint of your home
- Exclusive marketing for your home with partners across 30+ platforms
- Market-leading insurance – buildings, contents and third party
- Guaranteed nightly rate, whatever the season
- In-house housekeeping and maintenance
- Simple, flexible calendar management
- Concierge service
How We Look After Your Guests
- Personalised check-in & welcome
- 24/7 guest support
- Luxury linens, towels and toiletires
- Exclusive benefits
- Key home guides at every property
- In-stay maintenance
- Full-service housekeeping
- Concierge service
Is Short-Letting for me?
Every home is different, and so are our homeowners.
You may be a frequent traveller, often away for business, or perhaps you have a second home that is rarely used?
Whether you have a family home, a pied-a-terre, or an investment property, short-letting can provide valuable additional income when the home would otherwise be empty.
Terrible service on recent reservation…
Terrible service on recent reservation for 11 11 Cambridge Street in London. Poor advertising of 3 beds and 3 baths. (Actually only 2 1/2 baths.) The third bedroom is too small, no closet AND bed for only one. DECEPTIVE pictures on Marriott web site No service help on arrival, Internet NOT work, Smells from Thai restaurant below. No help for our group so had to leave for hotel. NEVER followed up to help us while there. NOT ANSWER emails! UNDER the DOOR Mat tried to deny this occurred but even the Marriott site agreed Under the Door mat was incorrect.
I booked this place based on the…
I booked this place based on the description, which promised a luxurious, clean, and new apartment. However, my experience was far from that. After a long flight, when we arrived at the apartment, we were greeted by a girl who requested my passports. I was willing to provide my passport, but I requested to be taken to the office so that someone from there could take a picture of it. Unfortunately, the girl informed me that she had to take a picture of our passport using her cell phone, which I refused to allow. Upon entering the apartment, I immediately noticed that it was extremely dirty. There was an abundance of dust and hairballs all over the place. The kitchen table and chairs were covered in dried food and coffee stains, which was quite disgusting. The bathroom and shower area had mold, and there was water damage on the ceiling. It was unbelievable that I had paid a significant amount of money for such a filthy place. I felt like I had fallen victim to a scam. I contacted Airbnb to report the situation, but unfortunately, I was transferred from one person to another, with no resolution. I kept receiving notifications on the Airbnb app, stating that they were unable to assist me at that time, and I had to wait. Frustrated, I ended up booking a hotel and immediately moved my family there. Finally, On the second day, I finally managed to speak with someone from the Airbnb management team. They assured me that my money would be refunded immediately. However, I also requested compensation for the additional expenses I incurred due to having to book a last-minute hotel, which ended up costing me an extra thousand dollars. Unfortunately, I have not received any communication from Airbnb regarding this matter. This was my first experience with Airbnb, and it has left me extremely disappointed. I no longer have any trust in their service, as you never know what you will end up with in the end. I strongly advise travelers to book directly with hotels instead of going through Airbnb. Overall, my experience with this apartment was incredibly disappointing. The false promises of luxury and cleanliness, coupled with the lack of assistance from Airbnb, made it a nightmare start to our trip. I highly advise others to avoid this place and exercise caution when booking through Airbnb.
It's like five star Airbnb with the service of a Hotel.
It was simply terrific from beginning to end.