Turnkey Vacation Rentals
This company is not trustworthy
This company is very unorganized, does not accept responsibility, nor protect us, the consumers from being mistreated by property owners. I had a cabin booked in Dec of 2021. When I arrived there was another family already in the cabin, it had been double booked. I was told by many people after this experience that Trip Advisor is one of the worst businesses for this & it has happened a lot. Instead of accepting responsibility, they blamed it on the property owner. I did receive a refund for my trip, however, we had already drove 8 hours from home with our extended family & young children(3 months old!). Due tot he busy season we spent our vacation spending more $ trying to jump around to what hotels we could find. We used more gas $ due to commuting to what places we could find to stay, it was stressful & we also spent more $ on food since we were going to cook in the cabin. Trip advisor emailed me promising 5 night free stay from the property owner. It has almost been a year & this has still not been up kept. The owner has ghosted me after first discussing it & sending possible dates & Turn Key has me dumping through hoops simply to say, “sorry the property owner won’t reply to us.” I have and will continue to formally request that the Property owner be removed from Trip Advisor’s Website since they are not adhering to the guidelines Or that Turn Key find me an equivalent rental for free for 5 nights as promised. Stop pointing fingers & making excuses & show your customers you can be trusted to stand in our corner!
Useful 0
Still the worst despite having sold out
Still the worst despite having sold out
Useful 0
THEY CANCELLED OUR TRIP LESS THAN 48 HOURS BEFORE CHECK-IN
I wish I could give this company a 0 star review. My group booked a trip 3 months in advance for the week of July 4th and our rental was CANCELLED less than 48 hours before our check-in time with no prior notice other than a text I received while I was ON MY WAY driving to the vacation house for the trip. When I reached out for an explanation, I was not given one and the associate on the phone mentioned not being able to offer any assistance as this was final. Keep in mind, each member in our group of 6 was either flying in or traveling 7+ hours by car. There was no effort made to find us a house nearby, to reimburse flights, or offer any credit to another rental. They simply said good luck less than TWO DAYS before one of the busiest travel weeks of the year and refunded the money to my account. The next day I was told that the owner made the decision to pull their house (with no explanation why). Meanwhile, after a little research, their house was posted on a different rental site. When I questioned Turnkey about this, they stumbled with an answer and offered no solution to rectify the situation that had now evolved other than the fact this was probably a mistake... Luckily there is no shortage of rental homes, HOWEVER the day before the fourth of July weekend it is no surprise that the house we found to accommodate all of us (with our own beds) cost $6,000 more for the week. Again, there was no effort from Turnkey to provide a remotely positive experience at that moment or in the future. Thankfully the trip was a success and my group really made the most out of it. Bottom line. DO NOT use this company or any company associated with it as this was the worst travel experience (logistically speaking) of my life.
Useful 0
4538 reviews
