- 24/7 Concierge Services
- 24hr Check-In
- Cleaning & Housekeeping
- Client Account Management
- Copywriting Services
- Guest Checkout
- Guest Communications
- Guest Screening
- Home Styling Services
- Key Exchange
- Linen Laundering Services
- Listing Creation
- Listing SEO
- Marketing & Advertising
- Price Optimization
- Property Inspections
- Property Maintenance Services
- Property Setup
- Shopping & Restocking
- Welcome Gifts & Offerings
- Writing Guest Reviews
We are a turn-key vacation rental solution that allows property owners to enjoy a fully managed approach to short term rentals. Holiday rentals are fast becoming one of the best ways to secure extra revenue. We help you achieve more!
- Property Management: From marketing to reservations, management and guest relations, we help you protect your investment and maximise your return through our full service property management solution.
- Reservations Management: From the very first enquiry, all the way to the check-out, your guests will feel pampered and taken care of for the full duration of their stay, making your bookings calendar fuller than ever.
- Rental Marketing: We maximise occupancy by marketing your property through the best travel and accommodation platforms in the world, including AirBNB, Booking.com, VRBO, Trip Advisor and many more.
At Totalstay, we pride ourselves on providing a consistent guest experience. Whether you book one of our villas, apartments, holiday homes, aparthotels or boutique retreats, you will have the benefit of our 5-star hospitality service that includes everything you need for a rewarding stay.
From complimentary WiFi to daily housekeeping, welcome packs and world-class concierge, we help you feel at home from the moment you arrive.
Our carefully prepared welcome packs are designed to make you feel at home from the moment you arrive at one of our world-class villas, apartments, aparthotels or guest retreats. As frequent travellers ourselves, we understand just how important it is to find a home away from home that offers all the luxury you could ever imagine. We know that it is the experience that defines your stay.
Whether that means thoughtful touches such as premium toiletries and stationery, complimentary WiFi, daily housekeeping, fresh towels and linens, tailored area guides that are designed to help you discover the highlights of Cape Town, or our friendly, always available 24 hour concierge team, we always put our guests first.
What sets our short term rentals apart from the rest? For starters, we offer the luxury of 5-star hotel accommodation with the flexibility and convenience of self-catering. Our concierge team is at your beck and call from the moment you arrive. Whatever your travel requirements may be – business, leisure or romance – our friendly, helpful team will help you make the most out of every moment.
We will help you arrange car hire, make reservations at the many excellent restaurants across the city, plan a tour or simply get our expert tips on what to do and what to see in and around the city.
What We Do
- Actively market your property through over 200 local and international partners, travel portals and tour operators.
- Expertly manage booking, admin, guest relations and hospitality service.
- Manage pricing using our automated intelligent algorithm, ensuring competitive rates, and a fuller booking calendar.
- Respond to guest inquiries and emergencies with 24/7 guest support.
- Carefully screen potential guests, and manage security deposits on your behalf.
- Deliver professional management service for day-to-day admin, housekeeping, maintenance and logistics.