SuperShuttle

The nation’s leading shared-ride shuttle service

No matter your travel needs, SuperShuttle has versatile transportation solutions to fit every situation and budget! Groups large and small, families, business travelers, and solo adventurers – we make airport rides easy for you!

SuperShuttle is the nation’s leading shared-ride shuttle service, providing ground transportation to more than 9 million customers per year. Passengers can book a shuttle through our website, over the phone or at just a click of a button, through the easy to use mobile app. From our start in 1983 to our openings in 50+ cities today, SuperShuttle continues to expand and provide passengers with affordable and convenient airport rides.

If I could give zero stars I would

If I could give zero stars I would. Driver showed up almost 40 minutes late picking us up. Once he showed up can with a serious attitude. We decided not to go with this driver and the customer service agent said we would be credited as we were I touch with customer service the entire time we were waiting. We were still charged. The driver lied to his company and said he was waiting for us circling the airport which wasn’t true. We have three small kids and we let the customer service agent know who called the driver. I would highly recommend not using this company. Just an awful experience all around.

Missed Flight: I booked a SuperShuttle Express and it never showed up.

I booked a SuperShuttle Express Non-Stop Ride Minivan for a 5:18am pick up in the morning for transportation to BWI Airport. I contacted SuperShuttle Dispatch (520 216-4999 in Arizona) at 5:25am to inform them that our ride had not yet arrived. The individual that I spoke to told me that he could see the Confirmation Number for my order in the system but no transportation was available to pick us up and he did not think he could get one for us. We ended up driving to BWI and parking in long term parking and still missed the airline 45 minute checked baggage cut off (we arrived at the terminal within 30 minutes of departure) and were not ticketed for our scheduled flight and were ultimately declared a no show. If SuperShuttle had contacted us earlier about not being able to provide a ride we would have arrived in time. I have never had an issue with SuperShuttle service in the past but would not recommend them based on this recent experience