Steadily
Broken SOP
Cancellation effective date for my policy was 01-02-2024. On 03-29-2024, a so-called renewal became active and posted an unauthorized charge of $2875 to my credit card on the same day. It is horrific that a company and/or its partners store credit card information without permission and making unauthorized purchases. Moreover, no one ever reply to system message that I sent thru online account. The initial phone call was hanged up by STEADILY system, 2nd phone call was forwarded to a satisfactory evaluation system. 3rd attempt redirected me to the right agent. Now the so-called renewal has been cancelled; however, it's been over a month, have not seen the refund yet.
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Still waiting for refund
After paying for a landlord policy and receiving my binder, I was contacted by a third party about an inspection. The agent from whom I purchased the policy never mentioned an inspection and I was concerned that the inspection scheduler said they would be looking for needed repairs interior and exterior. Not my experience with other insurers, so I contacted Steadily and canceled my policy. I got confirmation of my cancellation by email and was told my refund would be issued in 10-15 business days. When I did not receive my refund I again contacted Steadily and this time was given a number of excuses claiming the fault was with another third party and my refund would come in 45-60 business days. Again, having not received my refund as 60 days approached I reached out to Steadily today only to be given a new set of excuses and I was told a refund could take 60-90 days. Enough I am filing a complaint with the Commission for Banking and Insurance, the Better Business Bureau, and the Federal Trade Commission. I encourage others who are experiencing similar difficulties to pursue complaints to state and federal government agencies that try to protect consumers from dishonest business practices.
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5 star experience 2x!
5 star experience 2x! I purchased my first home and live in a very tricky insurance market on the gulf coast, so from the beginning I was fighting an uphill battle. My agent Damian was absolutely fantastic and helped me sort through all of these new terms, clauses, and details for my homeowners insurance policy for my purchase. Unfortunately, I was going to be dropped after some silly changes by the carrier. Damian swooped right in and help me find another policy IN DAYS and very quickly helped me get to speed with what my options were and what was the best fit for me. Also, the policy options he gave me were the MOST affordable after me speaking to almost 20 insurance agencies across the country. He patiently navigated me through the intricacies of the policies and demonstrated remarkable knowledge and dedication. I'm so happy with my experience and would highly recommend Steadily Insurance!
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1005 reviews
