SECOM

Protecting what matters

SECOM Plc is a world class company supplying tailored security solutions to homes, businesses and public sector organisations throughout the UK. We are a global organisation operating at the local level and committed to providing state-of-the-art solutions to all of our customers. Our strength lies in our reliability and commitment to customer service.

3 Verified User

Maintenance visit after a number of false alarms

The engineer was late arriving, so could not gain access. He did, however, leave a message and return at a specific time on the same day. I then had to leave him to service the system. By the time I returned, he had gone and had not reset the alarm: since then (nearly two weeks) I have not had any message as to what if anything was wrong with it and have not reset it remotely in case it again registers an alarm apparently without any reason. It would be useful to have a system for some written feedback and some reassurance after a maintenance visit and not be left wondering what has happened..