Schofields
Very poor attitude from the company…
Very poor attitude from the company management when there is a problem to solve, a told you so reply doesn't help anyone. Their policies may seem cheap, but their customer service is poor. I have never had to claim - dread what it would be like if I had to. I've gone elsewhere.
Useful 0
WARNING TO ALL SCHOFIELDS HOLIDAY HOME…
WARNING TO ALL SCHOFIELDS HOLIDAY HOME INSURANCE POLICYHOLDERS THEIR DEFAQTO 3* RATING SPEAKS FOR ITSELF! WARNING – IF YOU HAVE HOLIDAY HOME INSURANCE WITH SCHOFIELDS YOU ARE PROBABLY NOT INSURED!!!!!!! SCHOFIELDS SOLD US HOLIDAY HOME INSURANCE UNDER FALSE PRETENCES AND SHOULD BE EXPOSED FOR MIS-SELLING In the patronising words of Schofield’s manager, “the clue is in the title”! We have had 2 separate policies for our self-catering guest accommodation on our estate insured with a Schofields Holiday Home Policy for many years without a claim. Faced with a claim, Schofields are now arguing that their policies only cover guests staying “strictly for leisure purposes". This means for example that guests staying for the purpose of a family funeral would not be covered “as this does not constitute leisure purposes". Like many holiday home owners, we accept bookings from airbnb and booking.com, and guests stay for a variety of reasons not known to us when the reservation is made, including business trips, childcare, professional sports players, actors, attending weddings, visiting sick relatives, attending interviews or conferences, visiting children at university, locum medical work. SO NONE OF THESE GUESTS ARE COVERED BY SCHOFIELD’S HOLIDAY HOME INSURANCE POLICIES EVEN THOUGH THERE APPEARS TO BE NO DISCLAIMER IN THEIR POLICY DOCUMENTS!!! I have spoken to other insurers who provide this type of cover AND THEY WERE BEMUSED by SCHOFIELD'S comments. SO, IF YOU ARE LOOKING FOR SELF CATERING GUEST ACCOMMODATION INSURANCE BEST AVOID SCHOFIELDS AND IF YOU ARE ALREADY INSURED WITH THEM BEST START LOOKING ELSEWHERE!!! I'VE REFERRED THEM TO THE FINANCIAL SERVICES OMBUDSMAN
Useful 1
outstanding help in my time of need
outstanding help in my time of need, friendly and helpful claims handlers went that extra mile in putting my claim together and then came back to me advising I was now entitled to an extra payment towards my covid claim. I have another property insured with another insurer whom will not be paying anything toward covid losses what so ever.
Useful 0
13 reviews
