Schlage
Disappointing product and customer service for expensive product
We ordered a smart lock with handle for a front office door, which arrived defective. Customer support, sent out the wrong replacement (a deadbolt lock) which took 20 days to arrive from the warehouse. Called customer support back and they advised us to just return to the Lowe's where we purchased it in the first place. Took 3 customer service calls and waited 30 minutes each time before speaking with someone with no resolution. So, defective product and ineffective customer service.
Useful 0
Terrible customer service and product
Horrid, non-existent customer service. Wish I could rate a zero. Finish has peeled off. I have submitted 4 online complaints and photos to Schlage and called three times. Three calls and they never answer the phone after being left waiting for over 30 minutes. During one call I requested, at their request, to be called back. No return call was ever received. In one (last one) of the four online submissions I received an automated response with a case #. I was then sent a customer satisfaction survey. I filled it out and asked to be contacted and nobody has responded. I had a similar issue with Kwikset and it was resolved within a week. The parts arrived within 2 weeks. It is clear they don't care about their customers or back their products.
Useful 0
Absolutely HORRIBLE products
Absolutely HORRIBLE products. Our experience since moving into our home has been awful with the schlage keypad lock BE469ZP. The products are cheap and ineffective. Nothing works how it is supposed to work and adding and switching codes never works using the instructions they provide. It's all BS. On top of that, you have to purchase some "hub" just to link the lock to your phone otherwise you can't make the changes to the lock from your phone. It's pathetic. I have used many keypad door locking systems and Schlage is by far the absolute WORST one out there. I would not recommend this system to my worst enemy.
Useful 0
18 reviews
