Ring’s mission is to reduce crime in neighborhoods and empower consumers by creating a Ring of security around homes and communities with its suite of smart home security products: Ring Video Doorbell, Ring Video Doorbell Pro (HomeKit-enabled), Ring Stick Up Cam and the new Ring Floodlight Cam. With these security devices, Ring has created the neighborhood watch for the digital age and continues to keep homes around the world safe.
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Extremely disappointed in Ring. I have been a customer for years and paid the annual subscription for additional perks. My doorbell just recently stopped working. It was a replacement I had and owned it for just over a year. The bell button wouldn't ring so I called tech support who had me doing the same things for 25 minutes (i did tell him it was a hardware problem, as I tried everything already).No luck, the agent told me I wouldn’t get a replacement even though I pay an annual fee, and advised me to order a new one on the ring website::: he would send me a discount code to the value of 30% off anything I buy. An hour after the call i got the email, the code and went online(reluctantly) to buy a new doorbell. What can I say, the code didnt work, just to add, tech support didnt fix my problem and to finalise, i got a new doorbell just over a year old, and as it suddenly stopped working, its now no concern of Ring. ( i reflected after this whole issue and said to myself, why in the world am I paying a yearly fee to view my doorbell camera when its a camera doorbell and this was the point I bought it in the first plqce…..to see whos at the door, not to PAY to see whos at the door?!! Bye bye Ring, you got enough money from me, and you didnt support me back. Ill just get a camera doorbell that fits its purpose ( without making extra money out of me )… show me whos at the front door….
I have had the doorbell for some time. It worked for a while then stopped. I took the battery out and recharged it. Put it back in, didn't work. So left it. Finally got someone else with tech knowhow to have a go. Charged the battery, light was on in the battery. Put it back on the doorbell still doesn't work. Cost a large amount of money and is useless.
DO NOT USE RING! They have a verification system that simply does not work! It’s as simple as that. What this means is that every so often you will be told by the app that you need to verify yourself, and when you’ve managed to search online as to how to do this you will follow the instructions and be denied access to your cameras. You can fix this by phoning them, but my call took almost 2 hours for them to fix it… Had to stay on hold the entire time. Genuinely stunned as to why they have done this. Why would they create a verification system that completely breaks their product?! Oh, also worth mentioning that unless you’re pretty savvy IT-wise, forget it. A lot of pouring through articles and forums to just know what the problem is and how to go about fixing it. All fix routes ultimately end up with you having to phone tech services and have to jump through numerous hurdles for a couple of hours. Just avoid ring at all costs.