Ring

A ring of security around your home

Ring’s mission is to reduce crime in neighborhoods and empower consumers by creating a Ring of security around homes and communities with its suite of smart home security products: Ring Video Doorbell, Ring Video Doorbell Pro (HomeKit-enabled), Ring Stick Up Cam and the new Ring Floodlight Cam. With these security devices, Ring has created the neighborhood watch for the digital age and continues to keep homes around the world safe.

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RING APP Flaws and Security Vulnerabilities

RING APP and More Many, too many Security Flaws and 'Glitches' with the Ring app which were brought repeatedly over months to Ring Technicians and Ring CEO Jamie Siminoff. Jamie's Team were either unable or unwilling to Fix many of the numerous Flaws and Security Vulnerabilities with the Ring app. Which were carefully and clearly identified and with many screenshots supplied and verbal explanations too. I was very patient and cordial. However, when does one lose patience with Ring Support that basically doesn't Support the Ring products and the Ring Customer? Read through the Ring Community forums and you may experience similar long standing issues with the Ring app and other Ring products that have not been fully addressed by Ring 'Support'(?), and without fixing those numerous issues identified by Ring Customers. You be the Judge, it's Your money. Any reasonable person and Ring Customer might wonder if Ring Support efforts ended the day the Customer made their purchase of a Ring product? What a pity. * Faults and Security Vulnerabilities of Ring app: * ° {Sound familiar Ring Customers?} • Sadly when a User clicks to the Ring App's notification's video- it often isn't there. Only Live View. Then the Ring app doesn't provide the User with the video from the Live Notification until much later. So what triggered the Notification is not readily available for viewing in real time. A major security flaw. • Additionally when the Ring doorbell is pushed, the Ring app Video and audio are delayed by several minutes. This issue has been repeatedly identified on the Ring Community forum, apparently without Ring Support addressing and correcting these issues and flaws with the Ring app. -This security flaw with the Ring app is Preventing direct observations and communications with the Guest(?) at your door. •Similar security flaws with the Ring app when a User is unable to immediately see and review what triggered the Notification or apparently interact with those at your door. A safety feature •Additionally as previously noted before that when one clicks to go to a Live Notification video, the App often displays the Rotated device view on my Android phone, and with no X to go back to the Ring App. - A User Must turn off the device screen and restart to return to regular heads up view on the mobile device. Very convenient for the Ring Users don't you think? • Further, often when in the Control Center viewing a section and attempting to go back to the Control Center, the app defaults instead to the Dashboard view. • Additionally, no change with the App claiming 'Neighborhood' as Off in the Control Center in the app and Online, when it is actually still On and registering, in my case the '16XX Ixxxxd Dr., Reno' address in Settings/ Invite Friends/Reno. - When one clicks on that address the pop-up states that it is Authorized and Linked to one or more Ring accounts- NOT! • this providing an Unauthorized 'Neighborhood User' to view your Private information and more. • Despite the Ring app Control Center indicating "You have No linked accounts." Plus I have personally not Linked absolutely Anybody to my Ring account. Ring Support has to date Refused to remove this unauthorized access to my Ring account from my Ring account. Why? If there is anyone in this Ring Community that can address and Solve the numerous issues identified, their efforts would be appreciated by myself and many Ring product Customers, thank you.

Save yourself the hassle and steer…

Save yourself the hassle and steer clear, had more trouble with the ring gadget than it’s worth. I must have spent at least 2 hours min on the phone trying to get the bloody thing to work as it should, even after they replaced it we still couldn’t get it to work properly, I’m not to bad when it comes to apps and their workings, and even I can’t get to grips with it, had it installed to keep an eye on my mother’s place, she is 80, if it was left to her it wouldn’t have even been setup in the first place, even though they advertise simple set up in a few quick steps, another thing that wound me up was another bloody company using call centres in another country to keep their costs down, to be fair their English is ok but it’s the dialect that makes it difficult, he kept saying tap the 3 lions on the app, took me 10 mins to realise that there are no bloody lions and he meant lines 😂 for the drop down menu, why he didn’t just say drop down menu in the first place I’ll never know, or put a tab saying menu in the first place when building the app, beats me.🤨 if you do decide to buy on buy it from them direct, we brought me mums from Amazon so now can not get a refund as it’s past their refund policy date. If it was with Ring direct we could have gotten one. I also don’t like the fact that they ask to access remote assistance straight away, this should be a last resort option not first option. All in all not worth the £150+ we spent on the Ring and extra for the chime. Buyer beware most definitely for this product.