- 24/7 Concierge Services
- 24hr Check-In
- Cleaning & Housekeeping
- Client Account Management
- Copywriting Services
- Guest Checkout
- Guest Communications
- Guest Screening
- Home Styling Services
- Key Exchange
- Linen Laundering Services
- Listing Creation
- Listing SEO
- Marketing & Advertising
- Price Optimization
- Property Inspections
- Property Maintenance Services
- Property Setup
- Shopping & Restocking
- Welcome Gifts & Offerings
- Writing Guest Reviews
We are a passionate team who live by a ‘Win – Win’ motto. We are responsible, honest and passionate individuals who are committed to being the best. We are all about making your life easier by giving you a hassle free service where we do all the work in making sure your property gets the best return possible for you!
Airbnb is not just about listing a property and getting booking requests, if it was we wouldn’t have this service to offer you. We have extensive knowledge on what works best to increase your bookings, from guest satisfactory, optimising your pricing, setting up your home so that it is Airbnb sufficient.
We understand the concerns and difficulties that come along the way when managing your own property, we have been there and done that which is why we are here now, just with more experience through our own properties we have managed in the past. Our team is dedicated to making sure every customers unique properties are maximising their full potential the way they should be.
What We Do
- Guest Inquiries and Communication: Fast response rate to enquiries which increases bookings and better response rate.
- Guest Screenings and Bookings: Screening of guests to make sure they are suitable for your property, we fill up your calendar and manage all bookings.
- Meet and Greet Guests: Welcoming guests, going through house rules, check ins and key exchange, check outs and helpful tips for their trip and experience in Cape Town.
- Cleaning and Laundry Services: Professional cleaning services, fresh linen, fresh towles, all in all a spotless fresh experience!
- Organise Repairs: If there is any damage to the property you can refer to the Airbnb insurance policy www.airbnb.co.uk/guarantee alternatively if damage is maintance issues such as plumbing, carpentry ect we will organise the repairs
- Key Coordination: We will meet and greet the guests and do a key handover for their duration of their stay
- Guest Check-ins and Check-outs: Greeting and welcoming guests for check-ins, and inspecting the property, check inventory, collect keys and manage any issues with the guests on the check-
- 24/7 Guest Support Service: Any guest assistance, handyman to fix and maintain things, help if guests loose keys
- Optimise Your Listings: Create and enhance your listings to maximise your calendar bookings and optimise pricing to maximise your earnings. Professional
- Replenishments: Monitoring and restocking of necessary items