P.C. Richard & Son
My wife and I visited your Riverhead…
My wife and I visited your Riverhead store last week to purchase a motorized king and conventional mattress's. Your agent, Even Teich, was helpful and informed on the product line. We focused on Sterns and Foster and Sealy products and after his extended visits with management gave us what appeared to be fair pricing. I told him that my daughter had purchased a Sterns and Foster from her local PC store and I wanted to talk to her to determine if if the premium of $600 for the Sterns and Foster was justified. He went on to tell me that the prices quoted were if I signed now would go away if i left the store. i agreed. I called him back and made an appointment to visit the following Wednesday. at that time I mentioned that it was between the two products. Also, that my daughter mentioned that she received PC bonus bucks of $300 and asked if that was available to me. He had another ten minute conference with management and said it was only for th S&F product. He raised the price of the S&F package from $3600 to $5000 at that point and would give me $300 PC bucks per mattress. He insisted that that was the price and that was it. He asked if I was accusing him of lying and I confirmed that I was. As we headed for the door, he confronted us again in the middle of the sales floor in a loud voice that he had a wife and children to feed and at the price he quoted, he was not making a dime on the sale. We were upset by his tactics and without raising our voices headed for the door again. This was not the PC experienced we enjoyed for almost fifty years and never expected to be treated that way in the middle of the sales floor.
Useful 0
Trying to get my washing machine fixed…
Trying to get my washing machine fixed for over three weeks .two times they canceled on me told me the worker was sick. I guess there’s only one worker for PC Richards. It’s a monster company and they only have one appliance repair. Technician sounds funny to me and then when they cancel, you have to wait another week for a new technician, I give this company zero stars I will never buy again from them
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Very Disappointed
I have and extended warranty that expires in 4 months . My refrigerator went three days ago .When the repair service came they said with a ten year old refrigerator it would not be a great idea to replace the compressor. Told that the warranty was only for service and not a replacement . They want to replace the compressor . With only a short time left on warranty was told parts would only be covered for 90 days .At this point I am extremely disappointed with PC Richards . ◦
Useful 0
75 reviews
