We love home. It’s the best place in the world. But not everything inside our homes is lovable. There are things that beep at us; fail without warning; keep us in the dark. There are things we’ve learned to ignore.
We think they should do more.
Nest is focused on making simple, human, delightful things. That’s how we’re creating the thoughtful home: A home that takes care of the people inside it and the world around it.
Purchased the wi fi cameras. Really well made product but no way of getting them to work with the Google/Nest software. Now sent back for a refund, but the amount of time wasted trying to re set Google accounts and being bounced between conflicting apps will never come back.
A year after my Nest thermostat was installed by a professional it began to restart itself resulting in my HVAC not functioning properly when needed. Initially the problem was intermittent. Within another six months the thermostat would not go a day without shutting down and this caused my HVAC system to go into heating mode when it was supposed to be cooling. After having difficulty finding how to contact Google for trouble shooting, and since I know nothing about thermostat wiring, I contacted Google authorized OnTech for a service call at my expense. The tech tested the system determined the wiring was correct and determined that the battery was not taking a charge. He recommended I purchase a new unit from him and contact Google for warranty to refund my purchase. I foolishly assumed that a Google authorized technician would be recommending a process that Google normally follows. When I filed the claim with Google I was told that they would have replaced the thermostat but since I had purchased it through their authorized service company they would not provide the refund. So in other words I would have to have my HVAC system shut down for an unknown length of time during a heat wave while I waited for a determination on my warranty claim. That makes no sense. This is a classic case of a large company using a contractor to deny responsibility for a defective product. And OnTech also tells me they can do nothing. I’m stuck with the bill. Buyer beware of Google and OnTech.
My nest thermostat stopped connecting to my WiFi after two months. My internet has great covers throughout the house yet nest won’t connect. Had a tech come and work on it and he could not get it to connect either. My hello nest door bell also keeps dropping internet connection. Again my WiFi has excellent coverage but these nest products won’t stay connected. These items were expensive so if you have money to throw away on useless products buy them. If not stay away from Nest.