We love home. It’s the best place in the world. But not everything inside our homes is lovable. There are things that beep at us; fail without warning; keep us in the dark. There are things we’ve learned to ignore.
We think they should do more.
Nest is focused on making simple, human, delightful things. That’s how we’re creating the thoughtful home: A home that takes care of the people inside it and the world around it.
Absolutely NO customer service: the phone number hangs up repeatedly, chat is nonexistent and the Help Center forces you to read a gazillion other customer inquiries. NEST was excellent! Google SUCKS!!!
My experience as an electrician having to deal with a faulty link unit. Customer service, warranty claims is awful. I spent 5 hours on chat as no one will call. They sent me out the wrong part. It cost me £7 for 1 minute to arrange DHL to pick up the return. I've now got to do it again too. Never recommend Google Nest again. Oh and my customer has no control over boiler except for my temporary bypass switch.
Nest Thermostats Only works with boilers. This is a scam. No where on the website it says that the UK model doesn't work with A.C.