We love home. It’s the best place in the world. But not everything inside our homes is lovable. There are things that beep at us; fail without warning; keep us in the dark. There are things we’ve learned to ignore.
We think they should do more.
Nest is focused on making simple, human, delightful things. That’s how we’re creating the thoughtful home: A home that takes care of the people inside it and the world around it.
Atrocious customer service. Purchased a nest thermostat that doesn't work. Customer support is non existent. Impossible to speak to someone to get a replacement. This will be the first and last google product that I purchase, can't believe they can get away with this
One of the worst companies ever and I can't believe they keep getting away with it. I have even looked at escalating this to someone but as their customer services is Romania we can't do anything. They automatically cancelled my Nest Aware. Then after complaining said someone will get back to me with 2-3 working days. It has been 23 days. I have sent numerous tweets and emails and get a reply from Eduard saying he tried calling me and there is no update and he will call me tomorrow - and guess what? No call ever comes. And really takes nearly a month to look into something? Google are a disgrace and I am seriously contemplating migrating everything over to Ring/Alexa. Yes, Nest us a better product overall but with the disgusting service I would rather give my money to a company that cares. I was just going to buy a Nest Camera but I am so glad I held out. DO NOT GIVE THESE GUYS A PENNY. BUY RING INSTEAD.
If I could give zero stars I would This company has no customer service at all They will initially engage on messenger then vanish and never respond. My thermostat stopped working spent 3 hours waiting for them to answer on the customer service number to be told I could have express replacement and would receive a link within 24 hours. Not happened, now they won’t reply to email or messenger and I gave up after another two hours on the phone waiting for them to answer AVOID AT ALL COST