Over the decades we’ve built up a reputation for being London’s bath, body and beauty connoisseurs. Our perfumes, shower gels, body lotions, candles and hand care products blend exotic ingredients with a touch of London eccentricity for bold fragrances and bright colours that stand out on the shelf. You’ll now find Molton Brown in five-star hotels, stylish homes and high-end department stores across the world and yet each product is still blended in England, our home since 1973.
Seduced by their environmentally friendly glass bottle + multi-refill pack. What a con! You receive less for the same price BUT, refills are never available soooo, if you want to continue using their product, your only option is to buy more bottles! Classic bait-and-switch sales tactics! Beware!
I have been a Molton Brown Customer for many years. I have my favourites that I will continue to buy, but these are getting fewer. The reviews on here about slower delivery are true but I do not find this to be a particular issue, usually products are delivered within a few days (4-5). The reviews about the candles are very accurate and one could also include their diffusers, they literally smell of nothing, maybe a faint smell of the perfume while you are assembling them! The White Co. diffusers are much better and Neom Candles scent the room well. Again this is an issue for me as I just don't but them anymore! My real annoyance with this company is that they launched a range of refillable hand washes in glass bottles, which you then buy the refill sachets for, to impact less on the environment. Although I purchased the glass bottles many, many months ago I have never been able to buy a refill sachet, they are always "out of stock". Although I do like the MB hand washes I have changed to purchasing my hand washes from Noble Fir and White Co until refills are permanently in stock.
I waited for two weeks for them to ship my order. They didn’t. Instead they cancelled it without any explanation. The most annoying thing is the fact that their customer service didn’t answered my email.