Matterport

Create a connection even before your guests arrive.

 

Matterport Spaces are complete experiences that give your online visitors an accurate sense of your accommodations and amenities. They are created from real 2D and 3D data about your properties, and you can embed the walkthroughs in a website just like photos and videos.

You’ll speed booking decisions and boost confidence by offering an immersive 3D experience that is so real, guests will feel like they’re already on vacation.

Premium features that come with every 3D model

  • Immersive Walkthrough: 3D Showcase offers immersive views of your property through Inside View, Dollhouse View, and Floorplan View.
  • Virtual Reality: Make your Spaces viewable in VR on the Samsung Gear VR, Google Daydream, and Google Cardboard.
  • Schematic Floor Plans: Generate black-and-white schematic floor plans of your property with the push of a button.
  • Mattertag Content: Include annotations directly in your 3D Space to highlight key features of your property.
  • Dimensions: Event planners can take measurements directly from the 3D Space, eliminating an on-site visit.
  • Analytics: Track your marketing campaign performance and understand customer engagement with statistics on each Space.

Matterport Customer Service is hopeless

Matterport Customer Service is terrible. I had log-in troubles so after bouncing around 5 emails with their support team, I asked them to call me to fast-track the frustration. The lady could hardly speak English, went around in circles with her repeating the same login details, then put me on hold to elevate the call for a simple log in issue. I have been on hold now for 40 minutes and still no one has answered.

payments and support

I have a VISA, they don't support it because changes of VISA a year ago, so i did get a american express for second payment worked ok, now again problems with payment and they don't react on mails, phone a answering machine. last time try a bank transfer, but there payment gate way hase problems why shut i then do manual payment, now i get payment error pay or we close your account , so i did try VISA and american Express both a error and both cards work over all the world only not at matterport. and still no answer of them Maybe they react now afther leaving a comment here SUPPORT? what support, the do not react on mails, chat is only for if you want to buy i gues i know why to many complains and they need huderds of chat people to help every one

My company have tried for month to get…

My company have tried for month to get Matterport to change their bill so we could pay it. They closed our account, even thoug I wrote to them that there was problems with their bill, and we needed them til answar our finans department. They have know ignored us for month, and we still do not have acces to our account, and all the projects. I'll recomend everyone not to use this compagny. All your project will be theirs, and when they close your account and have no intention at all to help you, you are in problems. Find a solution where you own youre captures, instead of relying on an absolute amateur of af copany.