Laundrapp
Returned a wash with black dye leaked…
Returned a wash with black dye leaked all over it then said they wouldn’t talk to me because the care labels didn’t match the service (they did) before arranging the items to be picked up & re cleaned… sending them back once again still damaged covered in black dye. Clothes destroyed & unrecoverable with no offer of compensation, chased responses for days now going onto week 3. Do not trust this service
Useful 1
Ruined my down bed cover
Ruined my down bed cover, they processed it without reading the instructions & it's literally ruined. I do not recommend this service.
Useful 1
totally disorganised - more hassle than its worth
This just doesn't work. The collection was hours late and involved a lot of calls back and forth. The delivery was the same, not same day at all but two days later, hours late and I had to wait around and delay a meeting making a load of calls back and forth. when it came to payment I was initially charged a random amount which was nearly 50% over what I owed, I asked for an invoice which was totally wrong when it came and I had to go back and challenge why I'd been charged more, charged for a same day service and not given the 'first-time discount'. The clothes, when they came back, had been cleaned well. Everything around that was just so much more hassle than it was worth.
Useful 0
2879 reviews
