IKEA

Doing it a different way

The IKEA Concept starts with the idea of providing a range of home furnishing products that are affordable to the many people, not just the few. It is achieved by combining function, quality, design and value – always with sustainability in mind.

The IKEA Concept exists in every part of our company, from design, sourcing, packing and distributing through to our business model. Our aim is to help more people live a better life at home.

The drivers refused to deliver our…

Regarding Kitchen Cabinet Delivery: Our experience with the planning service and with IKEA in general has been excellent. Peak Delivery Inc. was tasked with the delivery. Upon arriving, the drivers refused to deliver our kitchen cabinets to the room we had cleared for them. It was a straight, open pathway from the truck to the cleared out space. The drivers insisted that they wanted to leave the goods in the garage, where they might be susceptible to water damage. They were going to drive away with our cabinets still in the truck, until we agreed that they could leave the goods in the garage. They said they were physically incapable of taking the boxes to the agreed upon spot. So, my husband and I started doing the heavy lifting and moved the boxes from the garage as they were placed down, to the designated room. When we asked the Peak Delivery Inc. drivers how elderly customers fare with this type of service, or how they deliver to people living in apartments, they told us that IKEA does not deliver to apartments. This was a case of complete laziness. Instead of a nice tip, they have dissatisfied customers. Well, at least we got our steps in.