Doing it a different way

The IKEA Concept starts with the idea of providing a range of home furnishing products that are affordable to the many people, not just the few. It is achieved by combining function, quality, design and value – always with sustainability in mind.

The IKEA Concept exists in every part of our company, from design, sourcing, packing and distributing through to our business model. Our aim is to help more people live a better life at home.

As a many times returning customer to…

As a many times returning customer to Ikea I am simply speechless and lost for words as to the unbelievably bad experience I had in delivering my large wardrobe order (including installation service). Their delivery folks practically refused to deliver the order! The truck driver said there are too many children playing in the adjacent park for them to park the truck in the designated loading zone and offload the goods! After contacting their customer service and requesting an explanation "IKEA" said it is the drivers call to make. BTW IKEA had delivered another wardrobe exactly the same size for a different room in my apartment a year prior. So I don't understand! Their customer support manager called me back to basically say they will make another booking for another time but couldn't tell me when nor could he guarantee delivery. Great customer service! Well done IKEA. I guess they have become just like every other giant corporation who forget who keeps their lights on. Shame on you IKEA... I would suggest not to take your customers for granted.

Great furniture

Great furniture, but customer service could be better. Bought many things from IKEA, but some had defects. Thankfully IKEA replaced all of the defected things I bought.

Their customer service is a joke

My order arrived delayed about a month and incomplete!! The tracking information show on their website was totally wrong! I can't track my shipment and have nowhere to call expect 8888884532, their customer service number is a joke! I tried to call to report the issue as the automated message keeps telling me they are in a high volume and hangs up on you. No email available, only if you want to cancel your orders!