Hostbot

Put your vacation rental on autopilot

Hostbot uses a Natural Language Processing (NLP) service to identify multiple permutations of common questions from guests. The agent auto-replies to questions it knows, but still passes the conversation through to the host so that they can listen in and intervene if they need to.

Reduce Inbox Noise: First time hosts on Airbnb, HomeAway, VRBO, and other vacation rental marketplaces are often surprised at the sheer amount of communication involved in renting a place out. The shorter and more frequent the stays, the more messages and calls you’ll have to take.

Separate Your Rentals: Fortunately, Burner provides a simple solution to automate much of the communication involved in renting a property, in addition to providing you with a new phone number and a way to protect your personal identity in the process.

Spend Less Time Managing: This page will walk you through our recommended setup for Airbnb hosts, plus show you a tool we created to automate responses to common questions from your guests.

How it Works

  1. Configure Hostbot With Answers: To set up Hostbot, go to hostbot.burnerapp.com, and fill out answers for each common question. Your answers should correspond to the property for which you are using this line.
  2. Give Out the Number: Give out that phone number to guests. The bot will interpret the text message and respond for you. If it doesn’t know the answer, it won’t reply and you can reply when you get the message.

Recommended Setup for Airbnb Hosts

  1. Create New Burners: Create a new Burner line for each rental property, and name the lines after your properties so that you can identify them.
  2. Configure Your Burners: Only get calls or texts when you want to. For each line, you can turn off the ringer, record a voicemail and much more.
  3. Set Up Hostbot: Set up Hostbot and fill out the guest answers for each property—we’ve identified 16 common guest questions, all you need to do is write responses.

Get Hostbot >

poor service and they monitor/snoop in your texts.

I used the Burner app for around five years and the only advice I can give it to NOT use it. They have a dirty little secret I guess they don’t want people to know. They monitor their customer’s communications. What’s worse is if their algorithms detect something it thinks is unusual they will deactivate your account, you lose the number you were using and also your text history. I had this happen to me. I used the service for somewhere around five years. Then I needed to use the app a lot more for a short period where I was sending a large number of messages to a small number of people. Next thing I knew the account was deactivated with no explanation. Apparently their algorithm decided I was sending spam, which I was not, and shut down my account. I reread their terms of use just to make sure there was not something I was not aware of but I could also find no justification in their terms of use. It appeared to be just an arbitrary action by whatever they use to monitor customer’s communications. They were being paid to provide a service, not to snoop in my communications. Plus even so, they should at least tell me what the problem was. I guess they can’t tell people without also admitting that they monitor people’s texts. There are plenty of second number phone apps out there, many of which also cost less to use. Granted, I don’t know of these other apps also snoop in people’s texts, but I can tell you if you value your privacy you definitely want to avoid Burner.

Hi I downloaded the app with a trial…

Hi I downloaded the app with a trial and now am entirely unable to cancel my subscription. I have didn’t the last hour trying to figure it out because deleting the line is a built-in distraction made to trick you into believing you’ve deleted the app. If you really search, you get an email address you need to contact to cancel, but after THREE misdirecting emails about how NOT to cancel, they tell me I need to cancel manually. They then point me to directions that they obviously know don’t work: just click “cancel subscription”!!! There’s no such option. I genuinely wonder how much money they’re making on people who just give up. Do not install this app