Hostbot

Put your vacation rental on autopilot

Hostbot uses a Natural Language Processing (NLP) service to identify multiple permutations of common questions from guests. The agent auto-replies to questions it knows, but still passes the conversation through to the host so that they can listen in and intervene if they need to.

Reduce Inbox Noise: First time hosts on Airbnb, HomeAway, VRBO, and other vacation rental marketplaces are often surprised at the sheer amount of communication involved in renting a place out. The shorter and more frequent the stays, the more messages and calls you’ll have to take.

Separate Your Rentals: Fortunately, Burner provides a simple solution to automate much of the communication involved in renting a property, in addition to providing you with a new phone number and a way to protect your personal identity in the process.

Spend Less Time Managing: This page will walk you through our recommended setup for Airbnb hosts, plus show you a tool we created to automate responses to common questions from your guests.

How it Works

  1. Configure Hostbot With Answers: To set up Hostbot, go to hostbot.burnerapp.com, and fill out answers for each common question. Your answers should correspond to the property for which you are using this line.
  2. Give Out the Number: Give out that phone number to guests. The bot will interpret the text message and respond for you. If it doesn’t know the answer, it won’t reply and you can reply when you get the message.

Recommended Setup for Airbnb Hosts

  1. Create New Burners: Create a new Burner line for each rental property, and name the lines after your properties so that you can identify them.
  2. Configure Your Burners: Only get calls or texts when you want to. For each line, you can turn off the ringer, record a voicemail and much more.
  3. Set Up Hostbot: Set up Hostbot and fill out the guest answers for each property—we’ve identified 16 common guest questions, all you need to do is write responses.

Get Hostbot >

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Number didn’t work, refused refund

Subscribed to their service and picked a number. After giving it to folks, later found out the number didn’t work because they didn’t own it. They couldn’t refund me for the time I was paying after admitting they gave me a non-working number.

Buyer Beware. Do not waste your money. The app will stop working and freeze and you will be unable to access text messages, contacts, and phone messages

For the last 4 days I cannot access my burner app. Instead when I open the app I get a Frozen photo of a phone. I have been using this app for a couple of years and I pay the yearly subscription fee. I like to have an extra line until I know a person or company well enough to add to my regular phone line. That being said, it crashed the other night and I couldn't contact people waiting for me for dinner. It is still down and though it's been 4 days and I have sent numerous emails and left voice messages. I have no reply. Over the years it's been adequate as an extra line for sales people, but you can never hear the voice messages and it only keeps a few months of text messages. Right now I have several people waiting for me to get back to them and I have no way to access their phone number because it's in the burner app not on my regular line. Let's see if this gets a reply but I'm not holding my breath.