Ordered and paid for ladders online. Later they decide they were the wrong price so won't honour the contract. Great inconvenience to myself and Homebase don't want to help.
I wish I could give -5 stars. They sold me substandard goods & over 4wks, 26 emails & 2 phone calls I am still listening to their excuses as to why I have not been refunded!! They also gave me a false email address when I asked to escalate my issue. I have also been told “you can dispose of it, we won’t collect”!! Do not buy anything online from Homebase … unless you want endless grief from a unprofessional company with a diabolical customer service!!
If there were negative stars I would go negative 5,u have place orders for click and Collect and for home delivery and they charged me for them and then 4 days later when the delivery should turn up they cancelled my orders without explanation or even a phone to tell me, completely unprofessional.