Cost Plus World Market
Don't order anything on line
Don't order anything on line. Especially furniture or rugs. A month ago I order a large area rug that was not available at the store. So. I ordered it on line. After 2 weeks, the order was cancelled because they only had 25 of them in their warehouse!! It did not make sense. I lost all my rewards on that order. Re- order again the same the carpet, but after two weeks I found out it was canceled again. I called customer service and asked for a Manger, but he did not even want to talk to me. Sent his message via customer service lady. I had a horrible experience. It was a nightmare. Be careful with this company. Horrible service.
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Outdoor chairs …
We bought outdoor chairs and a few months after they were already so damaged. We tried to return them but they refused . They do not stand by their products and are so rude . We will never buy from them again .
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They don’t treat you like this at Pottery Barn
I reached out to customer service. We'll send you a complaint form. I have nothing. I called again. We'll send you a complaint form, they said again. Still nothing. I emailed the VP of store operations, Scott Traverso. It was blocked. I emailed Barry Feld, CEO. Also blocked. I called again. May I please send something to Mr Traverso? All I can do is take a report, m'aam. I already did that. No one sent me the form. And yes I checked my spam folder. Sorry m'aam...he repeated his script. Your company spends all this money on marketing. Customers walk into their stores to spend real money, and are treated in hostile ways. They try to share their experience. And they can't reach the ones who would care? Sorry m'aam...all I can do is take a report... Unbelievable. Outrageous. I have never been treated so horrendously than by the staff, Addi, Brianna and Graham, at the 28th Street store in Boulder, CO. After being ignored the entirety of my visit with only 3 customers present and listening to the staff giggling like high schoolers at the front counter for twenty minutes, I gave up asking for help. Did they have the Chemex filters, as they sold the Chemex coffee carafes? No, sorry, the salesperson said as she walked away. I set down my full basket close to the front register. No one else was around. I continued shopping. When I finished, I walked back up to check out. Excuse me, did you see a basket here? I asked a salesperson. Yeah - it's up there. No apologies. You want it? Yes, please. I walked up to the front register to pay for my things. Graham rang up my purchases. $235 and thirty-or-so items later, he asks, Do you want a bag? Yes, I do. I waited. Quietly. He came to the two pottery bowls I was buying. Do you want me to wrap these? What do you think? I smiled. Addi or Brianna, I forget who, stepped up. M'aam, you don't have to be rude. How am I being rude? I am the customer here. I'm spending over $200. Perhaps you can train your staff to bag customers' items? We do train our people, m'aam. You're being disrespectful. How am I being disrespectful? You have an attitude, m'aam. I turned back to Graham. I'd appreciate those white pillows put in a bag so they don't get dog fur all over them from my car. We don't have any bags for them. I waited. He finished tossing my purchases into one bag, and I finished my transaction. I've never been treated like this in a retail outlet, I said. You're perfectly welcome to NOT come here, Brianna piped up. I've no idea where you all learned about customer service, I said. I've come here for years. I've never been treated like this. You have an attitude, Brianna repeated. Now LEAVE AND DON'T COME BACK HERE. Addi stood flashing her name badge at me, just so I could get the spelling right. Brianna and Graham stood, shoulder-to-shoulder. I tucked the pillows under my arm, grabbed my bag, and walked out. HAVE A NICE DAY! Brianna shouted angrily at my back. And THIS, dear shoppers, is how you can expect to be treated at the World Market in Boulder, Colorado, when you spend over $200 to try to patronize brick and mortar, in a place you have shopped for over ten years.
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90 reviews
