Cloudbeds

More reservations. Happier guests.

Cloudbeds Hospitality Platform seamlessly combines tools for operations, revenue management, guest experience, and marketing with a marketplace of third-party integrations to help independent hoteliers and hosts grow revenue, streamline operations, and deliver memorable guest experiences. The platform includes:

Property Management System
The Cloudbeds PMS is a powerful, easy-to-learn system that specializes in streamlining operations. Independent property owners will save time by easily managing guest reservations, check-ins and check-outs with our drag-and-drop calendar. The PMS provides a clear property overview where properties can make data-based decisions to maximize occupancy and revenue with real-time data and robust reporting tools.

Channel Manager
The Cloudbeds Channel Manager is the heart of a property’s distribution strategy. It connects seamlessly with the Cloudbeds PMS and ensures that properties’ room rates and inventory are always in sync across all channels. The Channel Manager updates rates in real-time and includes no added commissions.

Booking Engine
Built to drive direct bookings, the Cloudbeds Booking Engine easily integrates with any website to turn it into a top-performing booking channel, with no added commissions. The Cloudbeds Booking Engine puts the full power of direct reservations in the hands of independent property owners.

Revenue Management
Our Pricing Intelligence Engine (PIE) empowers properties to take their pricing strategies into their own hands and automate the adjustment of rates in the PMS. PIE uses performance data, local market data, competitor rates, and other applied analytics to predict consumer demand to maximize revenue and profits.

Payments
Cloudbeds Payments provides easy, transparent and contactless payment processing that’s fully integrated into the Cloudbeds Hospitality Platform. It reduces wasted time and human errors due to manual entry and comes with state-of-the-art payment terminals compatible with all payment types. We manage all your disputes through world-class support from our in-house team of experts.

Marketplace
The Cloudbeds Marketplace is filled with specialized 3rd party apps and services that are curated to work perfectly with the Cloudbeds Suite. Independent properties can complete their tech stack with POS, door locks, guest messaging, contactless guest solutions and much more. Every property is unique, which is why our powerful API gives them the flexibility they need to build and connect custom solutions.


Cheers to More Reservations and Happier Guests
Founded in 2012, Cloudbeds is the hospitality industry’s fastest-growing technology provider, serving a global clientele of 22,000+ independent properties across 157 countries. Its award-winning Cloudbeds Hospitality Platform seamlessly combines operations, revenue, distribution, and growth marketing tools with a marketplace of third-party integrations to help hoteliers and hosts grow revenue, streamline operations, and deliver memorable guest experiences. Cloudbeds was named No. 1 PMS, No. 1 Booking Engine, and Hoteliers Choice by Hotel Tech Report in 2021, and has been recognized by Deloitte’s Technology Fast 5000 in 2020 and Inc. 500 in 2019. For more information, visit www.cloudbeds.com.

They give wrong information

We wanted to use this softare to manage our small hostel with 28 beds. We talked about the features that we will have with the plan that we were buying on the phone before buying. They told us we will have 3 apps for free and shared inventory funcion is included. After paying, we are told we need to pay extra for shared inventory and apps we talked that they said free is just integration of the app is free. So We are informed in the begining wrong. We were thinking of two software to use, cloudbeds or Counter app. Counter app is half the price and comes these features with premium planall included. We wanted to cancel the membership, but look what they say, we can cancel but we do not refund. So you cancel but take the money. Interesting. I never had this kind of issue in nowhere. We are using just to save our money then we will cancel it for sure.

They do not want to make a refund for…

They do not want to make a refund for using the service 2 days online We contacted sales , got the information and signed in , when the on boarding was going on we realized that Group reservations was not included we had to call sales manager to get it with the same price, The onboarding process was good in spanish. when the onboarding was finished we realized that The Cloud University for learning to use the system is not in Spanish and wanted to charge us to teach the personal sales is very good in not telling you that everything is in English and our personal is Spanish speaking. we are in Mexico. The first 2 reservations received by Booking arrived without the complete credit card information , we contacted technical support , after 50 minutes waiting on the phone they said sorry it was a glitch cant get the information any more nothing we can . now I have 2 reservations without the CVC Code: and cant charge this non-refundable rate. We decided to cancel the service : False advertisements , they do not explain that training for receptionists, and reservations personal is only in english (cloud university ) , - not getting all the credit card information - very bad technical service , waiting 50 minutes or more every time you want to speak with somebody. - No refund for using the service online for 2 days , all the other time was for the onboarding. ****** We contacted costumer service and got this replay "según nuestros Términos y Condiciones, y igual a otros servicios de suscripción como Netflix, requerimos el pago por adelantado y no hacemos reembolsos por falta de uso; " they compare their services with Netflix , we used the service for 2 days and asked for the refund because it was not working as they offered, and the service in spanish they want to charge extra for it , which they do not disclose at the beginning of the contract