City Relay
24/7 Concierge Services
24hr Check-In
Cleaning & Housekeeping
Client Account Management
Copywriting Services
Guest Checkout
Guest Communications
Guest Screening
Key Exchange
Linen Laundering Services
Linen Rentals
Listing Creation
Listing SEO
Marketing & Advertising
Photography
Price Optimization
Property Inspections
Property Maintenance Services
Writing Guest Reviews
Verified User
Very satisfied.
Very satisfied.
Useful 0
Warning! Stay away from this scam !
Warning: If you value your property stay away from this company! I was a host with City Relay for almost a year. I own a beautiful one bedroom flat in Chelsea which is also my home. Like many people I decided to rent it out when travelling which is often. I am also an experienced user of AirB&B. Needless to say that I had the worst experience with this company. From the 2nd booking I started to have problems as City Relay has no control (or they don’t care) who enters your property. I had a number of bad guests and there was always something broken, mal function devices, poor cleaning, etc etc ... I had complaint many times always to be promised that issues would never happen again. Also, we had issues with their pricing as they over price the property making it off market. Lately the service they provide became do bad that I had to terminate them. Simply, they let a guest in without cleaning the flat. Logically, they had a poor review on AirB&B which made the flat unwanted by any logical prospective guest. Every time I complaint about their poor service they blame somebody else but themselves: they never take responsibility for they poor service. City Relay also mislead and bluntly lie to their hosts: they have a huge rotation of staff and the property is never checked twice by the same staff. Also they lie in their internal reports and the so called property managers do not even know the property- they relay on their false reports. Last time I came back home from a business trip I found in such a poor condition that I had no choice but terminating them: of course they never took responsibility and blamed others. I found the white kitchen walls and ceiling all tainted with coffee marks, the entire living lay out changed, used tissues under sofa and bed (and this was even after I paid for cleaning whilst overseas), the TV cable sky totally disconnected and the TV settings changed to Arabic language; smoke smell hence clearly guests were smoking against clear rules, etc etc etc In short, I found my home in a disgusting status and this wasn’t the first time. This added to a devastating review left by a guest who was allowed into the property with cleaning finally made my terminate them. I had no compensation offered and I am stating legal action for breach of contract. After all they are paid to provide a service which they don’t ! They are simply after your money! Finally, they go down da lot of time an effort making excuses for their poor service so I expect to once again reply to this review doing that. Please don’t believe them! They are simply dishonest unprofessional poorly run business! You have been warned !
Useful 0 Verified User
Quick and easy.
Fantastic quick, no nonsense baggage storage. Quick and easy
Useful 0
