City Relay
24/7 Concierge Services
24hr Check-In
Cleaning & Housekeeping
Client Account Management
Copywriting Services
Guest Checkout
Guest Communications
Guest Screening
Key Exchange
Linen Laundering Services
Linen Rentals
Listing Creation
Listing SEO
Marketing & Advertising
Photography
Price Optimization
Property Inspections
Property Maintenance Services
Writing Guest Reviews
Organised and efficient
City relay have been overall very good. Highly organised and efficient.
Useful 0
Places with Personality, Professional staff and a Functional Website with accurate info
When seeking a short term rental (short let) in London at the last minute, City Relay was a very good resource. Dan Crane, a listing agent, was responsive and on top of communication. I looked at two properties, both of which were maintained at a high standard. not only they that, the flats had personality and warmth, as opposed to the empty, cold, grey spaces so many agencies advertise for short lets. In addition, their website functioned better than many property managers, with the capacity to enter dates and see what is actually available when needed, versus having to use a web contact form to inquire, then have an agent get back to you having not bothered to read your inquiry or look up the dates you are asking about, and having the whole process go incredibly slowly and even stall out (I am looking at you, Zoopla and Foxtons).
Useful 0
Positive host experience with City Relay
Initial rocky start during the first few weeks (as the onboarding manager was on their way out and comms had suffered). However I believe this was atypical and as a host with City Relay for almost 6 months now I am very pleased with the service. They charge a bit more than some popular competitors but work towards a good maintenance standard within the apartment through their in house team, and iron out any potential guest issues by taking feedback from trusted guests at the start. They have also been able to effectively work towards my rental goals from day one. My account manager is responsive, efficient and professional, and has been able to secure the desired type of bookings pretty much consistently over the past 6 months (thanks Oona!). Their reception centres make personal logistics quite a bit easier also (eg. arranging key pick ups for friends visiting London). Worth noting that their property portfolio primarily covers West London, although they list properties elsewhere. For me this is not a problem if you’re able / willing to provide some local info at the start. Having been a guest in many short term lets across London over the years, they will likely a better / more competitive service to guests compared with most property management companies in any given area!
Useful 0
