CheKin
Avoid at all costs
The worst experience with a business we have ever had. As soon as they have your money the service goes out the window. Such poor customer service and so many issues with the software itself, hard to integrate, sends out information before it is supposed to, even when the correct triggers are in place, charging guest cards when they shouldn't have. We trialed it and tried to work with the team for a month or so but in the end, turned it off and requested to end our relationship with them. Even when we diactivated our subscription the system kept sending out information to guests and charging their cards. We requested that the entire account be deleted and all information held on us be removed from their system, it has now been over a month of requesting this and chasing it up and they are just no longer replying to us or acknowledging our emails. Wish we had never gotten involved with them in the first place. They are now causing no end of issues for us and our guests and have damaged our reputation as a buisness.
Useful 0
Frequent downtime with non-existent customer service
The website has plenty of bugs and every now and then there is something broken. Customer service is non-existent. They barely reply to any enquiries. You are always told that "they are working on fixing urgent issues" but nothing you report ever gets fixed. If you dare giving them a chance past the trial period, make sure you do not sign up for a yearly subscription until you have used the monthly subscription for at least 3 months, so you can get a "real taste" of this promising startup that unfortunately does not meet the average customer expectations.
Useful 0
Can't see the benefit of this service
My experience with CheKin.io has not been positive so far. So far, I have paid over two hundred Euros and got zero benefits. After a conversation with the owner and following his instructions – the next booking got three emails in rapid concession both from the PMS and Chekin.io The most important reason I got into chekin.io in the first place was automatic reports to immigration. Well, thank god I had that talk. He just admitted Thai authorities had blocked his service, so it's useless. What's left? Upsales? The PMS has them Check-in emails? PMS has them, too. And lastly – it never worked. It relies on a link in the message to an OTA customer. I have seen 0% conversion. What's left is to figure out how to cancel my subscription through smoobu and get a refund.
Useful 1
16 reviews
