CheKin
Precision is the gateway to success
**The Ultimate Review for CheKin.com on Trustpilot** CheKin.com: A Game-Changer for Modern Hospitality Management As a professional wedding photographer with 34 years of experience, I understand that precision is the gateway to success. This same level of meticulousness is what I seek in every tool I use, especially for managing my Bed and Breakfast. Enter CheKin.com, the revolutionary software and app that has transformed my operations into a seamless, automated powerhouse. **Unparalleled Integration and Automation** CheKin.com excels at integrating with major OTA platforms like Booking.com, AIRBNB, and many others. This powerful tool automatically handles guest data collection through its online check-in feature, forwarding necessary information to both the Police (Questura) and ISTAT in Italy—a critical legal requirement with severe penalties for non-compliance. The automation doesn't stop there; it supports multiple languages, ensuring a smooth and inclusive guest experience. **Seamless Self Check-In with Smart Locks** For those of us utilizing Wi-Fi-enabled smart locks, such as NUKI, CheKin.com takes automation to the next level. It sends guests single-use electronic keys automatically, facilitating a convenient and hassle-free self check-in process. This feature alone has drastically improved my guests' satisfaction and my operational efficiency. **Cost-Effective Solution** At an unbeatable price of just €5 per month, CheKin.com has resolved all my Bed and Breakfast management challenges. The value offered by this service far exceeds its cost, making it an indispensable tool for any host. **Outstanding Customer Support** The support from CheKin.com is exemplary. I must highlight Noemi, an agent who provided exceptional assistance via video call, guiding me through every setup step with screen sharing—completely free of charge. This level of customer care is rare and highly appreciated. **Recommendation** I wholeheartedly recommend CheKin.com to all hosts in regions where the platform is available. Its comprehensive features, combined with outstanding customer service, make it the best management tool on the market. If you seek precision and success in your hosting endeavors, CheKin.com is the solution. Thank you, CheKin.com, for revolutionizing my Bed and Breakfast management and ensuring the utmost satisfaction for my guests. A practical tip for colleagues who are experiencing flaws in the synchronisation between CheKin and various and minor channel managers. I recommend using CheKin with Lodgify: this guarantees two-way API synchronisation, instantaneous, and complete with email. In practice, this is the only way CheKin automatically sends both registration requests (online check-in) and then automatically sends access keys for wifi locks (it integrates with all major brands). The moment a booking arrives, you can already find all the guest data on CheKin Giovanni Rusconi Taylor's Love Solferino B&B
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Doesn‘t work with AVS
Their main selling point for me (AVS connection) doesn’t work. It‘s over 3 weeks since I subscribed to the service and I still got no resolution for the problem. The guest data can’t get send to AVS and I always get an ERROR. They advertise a function that just DOESN‘T WORK! Also the customer support is a joke. Sometimes doesn’t respond and can’t really help. They always wait for a tech team reply themselves. In general the tool is not very flexible. You can‘t change how and when guests will need to pay the tourist tax. All in all very annoying and a waste of time. Design and overall look is very good tho. I hope it will be a better experience in the future as the idea is good.
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Really good platform and technology
Really good platform and technology, saving lots of time dealing with paperwork (literally) and filling in clunky forms on Guardia Civil's Hospederías website. I have been using this platform since 2022 and it works great for guests to register their own details. The ID verification with selfie feature could be improved, but it works quite well. I have not tried out the new integration with SES.Hospedajes yet, but I was positively impressed that Chekin kept up with the regulatory changes. In summer 2022 there were a few outages and problems with Chekin integration with Guardia Civil's Hospederías ancient platform. Besides of who was at fault, the communication with Chekin was really bad and slow at the time. On a positive note, I do not recall any outages since 2023. I would give it 4 stars if their Support team were responsive by e-mail. Unfortunately, they can either reply in a couple of days or not reply at all for 3 weeks (and counting)! I understand that it is a start-up, probably focusing more on the development of the product than in supporting it, however, if existing customers are neglected they will jump ship as soon as a decent competitor turns up. Note: I left a 1-star review for Chekin in 2022, mainly due to its lack of system reliability and unresponsiveness, but I believe it should remain as it was because there has been some improvement.
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