CB2

Affordable modern furniture for apartments, lofts and homes

CB2 is a community (which we hope includes you) seeking modern home design that’s clever and in the moment, that’s spare and simple but with great attention to details, that’s priced smart so we can all have it all (and feel smart doing so). The only attitude you’ll find at CB2 is creative, fun, happy to share.

Twice botched delivery

We purchased a couch early October, with a delivery set for this Wednesday. The COI process was a mess, and it took many attempts to finally get someone at CB2 to answer and process the required forms. The day of the delivery: nothing. No communication, no updates. Past the delivery window, I called CB2 which said the time has been “refused because too large”. No one refused anything, just a no show with a random excuse. An employee of mine waited all day in our apartment that day for nothing. After explaining the issues to 5 different people, in repeated calls, I was finally connected with someone in the CB2 leadership who was very understanding and acted quickly for a re-delivery the next day. Only problem? The re-delivery never occurred, and now it only is the person not responsive, but we have no clue when we should expect our couch. Meanwhile, we’ve had to pay for many hotel nights for guests we were supposed to host and for whom we had timed the delivery appropriately and in advance. Needless to say, we ain’t coming back CB2.

$50 non-refundable shipping and handling

Purchased a large mirror which was unopened. Drove to the store and dropped it off in person. I was informed of their non-refundable shipping and handling charge. I am shocked at this policy for such a large company. That was a $50 mistake. Simply awful. Will think twice about purchasing from this company again the in future!!!! It was really an exchange be because I returned the brass color to get the black. Super disappointed 😢