CB2 is a community (which we hope includes you) seeking modern home design that’s clever and in the moment, that’s spare and simple but with great attention to details, that’s priced smart so we can all have it all (and feel smart doing so). The only attitude you’ll find at CB2 is creative, fun, happy to share.
Oh my goodness. I purchased dinnerware from CB2 as their prices were better than other sites - - - what a disappointment. Set of plates were shattered, which I know happens when shipping 'delicate' items. Most upsetting were the nicks on the plates...on almost all of them! I feel the manufacturer needs better quality control of items before sending to consumer.
Got excited because I saw a sofa I was looking for. Needed more info- CALL-TEXT-WEBCHAT-there is no one there. Other companies answer right away so their Covid excuse is a lie. Go to Scandinavia Design-they have great reviews and service. Let this old behemoth of CB2 die peacefully.
I spent $15k+ on furniture with CB2 about 2 years ago. First off, you should just save the money and buy Ikea furniture because it's all coming from China and it's poorly made. Secondly, everything took weeks to get delivered and 2-3 pieces were not delivered whatsoever. They decided to cancel the order with zero notifications. I decided to forget about the experience since I have more important things. I left a bad review with their CS over email. No response. About a month ago the bed broke. Literally, a $2000 broke. First - Imagine the humiliation. Next, I politely went to their customer support and they ignored me for 3 hours on chat. After 3 hours they shipped the wrong part. Keep in mind, I had sent around 15 pictures and 3 videos in the 3 hours already. Frustrated with that experience, instead of going through chat, I emailed them the pictures and the video and explained the problem in excruciating detail. At that point, they told me since I moved the furniture to a new place, they would not be providing the part. Here is the funny thing. The part costs $20 if that. It is a small piece of wood. Ok $50 with shipping WORST CASE. I sent an email that this IS GOING to get posted on BBB - they stopped responding. Honestly, I'm NEVER BUYING furniture again from CB2. This is INSANE. I've never spent $15k with a company and had them deny replacing a $20 part. I bought the part on Amazon for $50. It is not about the money, but the time and the hassle. Ikea would honestly be a better bet than CB2 - AVOID AT ALL COSTS. CB2 if you are reading this and want to track this order: Order number: 135298041 Agent who denied/ignored request: Martha