CB2 is a community (which we hope includes you) seeking modern home design that’s clever and in the moment, that’s spare and simple but with great attention to details, that’s priced smart so we can all have it all (and feel smart doing so). The only attitude you’ll find at CB2 is creative, fun, happy to share.
I've spent close to 20k here in just under 3 years- both ordering online and in-store. I also have a good bit of experience with store staff (below average) and customer service (above average). I would say most items here are in stock with larger furnishings on a made-to-order basis (3 month average wait). When it comes to multiple CB2 lamps I've purchased, product quality has been good to great but their use of very cheap cords/sliders is an eyesore and disappointing. As for couches/ chairs (specifically boucle material), these pieces are visually gorgeous and well built. Lastly, I can practically guarantee any multi-colored marble furnishings you buy from CB2 will not match online product pics and may end up a completely different color scheme (happened on all three of my marble orders). Marbling variances are fine but gray (received) vs white (expected) dominant profile is unacceptable. All in all- In-store staff has always been "thumbs down". More often than not completely happy with product materials and uniqueness even if pricing generally outpaces quality. Lastly, because they professionally photograph pieces in bright settings, I would find a way to schedule a face to face for high dollar items you're eyeing. Would I recommend CB2? Only in special cases; otherwise, no. cust. serv. and product accuracy are my top 2 and CB2 excels at neither.
Horrible customer service. Super long wait and inability to resolve an issue. We ordered a product 4 months ago, got delivery scheduled and then waited but no one showed up. After more than an hour on the phone, we were told the product is damaged and after waiting for 2 more hours a supervisor Nancy shows up but not able to do much except offer a refund and a measly discount on future purchase. WHY will I ever buy again from CB2, supposedly a premium company, for such lousy service?
I ordered a dresser almost 1 year ago. It was delivered 4 months later without legs. 7 MONTHS LATER I am waiting for a replacement delivery this morning and just got a message that the item is being returned to warehouse because the item is damaged. 🤦🏻♀️ Hope I’ll actually get it before my kid heads off to college.