CB2
If I could give a 0 star review I…
If I could give a 0 star review I would, ordered a canvas picture for my wife and it never came. Stay away they’re just scammers.
Useful 0
Refund delays and low quality
I'm genuinely disappointed by this company yet again. I wanted to give them another shot after having a terrible experience about a year ago but I unfortunately received another item in bad condition - a concrete ivory table with black marks and scuffs all over the entire top and sides of the piece. I was required to send the table back which is fine of course as they had FedEx come and pick it up. But now I have to wait weeks for the item to get to the warehouse and be "processed" before I get my money back, even though the issue was completely their fault. I've never experienced that with another company before - where you must wait to be refunded for an obviously damaged item (I sent them multiple photos of the piece straight out of the box as soon as it arrived). Moreover, I tried to leave a review about the poor condition of the product to warn other buyers so they don't have to deal with the hassle of sending a large, heavy item back and subsequently wait for a refund but CB2 moderates their reviews and won't publish it. I've edited it about 10 times to accommodate their requests, but they still won't publish it and this just doesn't sit right with me. If you're looking to furnish your home, I highly recommend Article instead. They may not have the same selection but you know that your money is safe. Their customer service is outstanding and their shipping practices are top notch. Everything is packaged so well. All of the pieces I've ordered traveled a very long way to get to me and have all arrived in perfect condition. Basically, if you love modern pieces and don't want to risk losing your money, my friendly advice is to shop elsewhere.
Useful 0
Outdoor furniture is crap
Outdoor furniture is crap. Bought expensive outdoor cement-like coffee table and it is not made for outdoor use! In one season, the top shattered. Worse still, when we called customer service they basically said “too bad!” They were willing to ship us a new one for 10% off retail. It would shatter again so why bother. CB2 doesn’t stand behind their products. Be aware and buy elsewhere.
Useful 0
255 reviews
