CB2 is a community (which we hope includes you) seeking modern home design that’s clever and in the moment, that’s spare and simple but with great attention to details, that’s priced smart so we can all have it all (and feel smart doing so). The only attitude you’ll find at CB2 is creative, fun, happy to share.
So sad that as I Googled CB2 to see if my awful customer service experience was unique to me, I see it was not. I bought the Bixby table and it arrived with a 3 inch chunk of the leg missing. CB2 did not reach out to me to let me know next steps. I spent over an hour on the phone and 30 minutes in 2 text sessions to tell them to take the table back that I did not want it. They told me they could pick up the table in two weeks and once they had it back they would credit me the $1000. STAY AWAY FROM THIS COMPANY!
Thank you customer service for all the help, everything was perfect! I ordered 2 luxury reclining camping chairs I did not get what I ordered, and they would not send what I ordered, and required that I return at Ordered two of the advertised "luxury reclining camping chair" and received two tiny children's camp chairs that do not recline. I got it that was had fabric stapled to the back of the chair by some armature while unpacking it even cut my finger. All photos consistently showed a particular model nor was there any mention in the ad that there was even a possibility that the model would be different did not match the product description at all. It's a child-size chair and very low quality. I was trying to return this chair back to the company I send several emails got the ho response I went on social media and I found this number plus one --ᴛʜʀᴇᴇ ᴏɴᴇ2 ꜰᴏᴜʀ ᴇɪɢʜᴛ ᴇɪɢʜᴛ ᴏɴᴇ ᴢᴇʀᴏ ɴɪɴᴇ ꜱɪx --called that no when my line was connected they helped me some with instructions so that can return the chair back to them my refund initiated to me!!! . my comments are even better. Every time I get a bit confused or need anything
THE WORST: I’m a longtime customer and when I couldn’t access 1 of several accounts, business and personal accts, I called Customer Service asking a simple question; “are you experiencing system wide issues with logging into accounts, could you please check thank you”, I was left holding for 20 MIN. THANKS, BUT NO THANKS! There are too many places to shop where this type of customer disregard is unacceptable. It will be the last time I contact CB2. The STAGE is narrowing on where ppl want to shop and folks today are seeking impeccable customer service which is not found here. Good luck with that -