Airbnb
They simply just do not care about people.
Absolutely appalled at the lack of processes available to support customers when a host is unprofessional, unsafe, proven to be lying, stealing, and threatening. No cot was provided for my new born baby, dirty and lack of linens, drug paraphernalia, extremely dirty accommodation that hadn't been cleaned for an extended period of time. I followed Airbnb's processes to which I was punished for and only entitled to a partial refund after leaving the accommodation 4 days early and spend a night sleeping on the floor as we were trying our best to work with the host to resolve issues. I have two children, a dog, and my partner. We were threatened and told to leave or we would be ejected after realising the host had no intentions to resolve the issue but take this opportunity to handle us with the blame for the state of the accommodation. I was advised by Airbnb it was safe to pay £150 damages deposit via PayPal. Which the host has kept then made an additional request for £365 for fabricated damges. It took three weeks, hours and hours of my life, money on phone calls, just to have to provided over 130 images including screenshots of messages with the host to be offered a 30% refund. Which was sent to me and my thread closed. Repeatedly closed. There isn't a regulating body for Airbnb and they constantly scam customers and hosts with their fencing sitting guidelines and no complaints procedure that is there to protect them legally and provide no assurance or support to people being taken advantage of. I also provided 17 minutes of video footage as evidence that was not reviewed nor were the videos by the multiple staff involved in my case. When I was ready to give up on hopes of seeing my money or for being compensated for my time as a little long term customer with a proven positive track record I was hit with having to prove I left when I said I did which I did, proving the host to be a dishonest person but this didn't stop Airbnb pressuring me to pay the addition £365 requested by the host for which no evidence was provided. Avoid this organisation at all costs. They are a gigantic in-woodly-facing organisation with no values that reflect positive standards for the people it customs too. Two months on I'm left with my partners birthday ruined, first family holiday with our baby ruined, stressed, out of pocket, and exasperated. A true reflection of a business is how they deal with the difficult situations. Airbnb just do not deal with anything.
Useful 0
Sarah · Guest
Sarah · Guest 17:06 I've been using Airbnb for years and have had some wonderful holidays. However, on our recent, romantic holiday to Venice, our luggage was rummaged through whilst in our Airbnb apartment and some of our belongings and our cash was stolen The hosts are trying to be helpful. However, Airbnb themselves are being useless, fobbing us off stating " case closed" or the case has been escalated and someone will be in touch urgently. This hasn't happened. Nothing is happening! My message and response from Airbnb: "I'm totally confused! Please can someone just follow this up and provide help instead of constantly telling me that the case is already open so you're not going to help! No one is actually helping and nothing is happening. I've used Airbnb many times over the years and I am really disappointed in your service now!"
Useful 0
Airbnb Site is Horrible
The Airbnb site is a horrible user experience. Below are only a few examples. - Relevant rental properties don't always show up (I assume based on their own biased algorithm) - Locations are incorrectly stated and not within their stated radius. - Filters are misleading - "Beachfront" does not mean beach/water front. - Filters are not user friendly - I don't want to see pages of 8 bedroom houses when searching for 2 people. I assume they make it so difficult to funnel customers to their advantage. Can someone please come along and do it better.
Useful 1
12735 reviews
