LISTING YOUR SPACE ON AIRBNB
You have the option of setting house rules for your guests. Your house rules let prospective guests know how you expect them to behave when staying at your place.
There’s no penalty for cancelling if guests break your rules. However hosts who set fewer house rules tend to get more reservations.
Airbnb provide a few common suggested rules you may wish to set. You are also able to add any other rules you choose yourself:
Additional house rules can cover anything that’s important that you’d like your guests to know. This includes things like areas of your home that are out-of-bounds or permission to have visitors.
The house rules appear on your listing page so that guests can review them before requesting to book. This has the benefit of allowing hosts to be upfront in their expectations, as well as eliminating any surprises that guests only learn about to their disappointment throughout their stay.
Despite these benefits, it also has the potential to scare off guests that are considering staying at your place too. Being too heavy-handed with your house rules gives prospective guests the impression that you’re the kind of host that’s likely to be overbearing (even if the rules themselves are fair).
Therefore, the purpose of your house rules should simply be to increase transparency and clarity of your expectations. You’ll want to use your house rules as an opportunity to demonstrate your commitment to providing consistently positive experiences for all of your guests. Prospective guests should ideally see your house rules as an effort to create a great space that they will benefit from as much as you will.
Limit the Number of Rules you Mention
Don’t Dump Everything in House Rules
Limiting Rules are Better than Blanket Rules
Be Conscious of Guest Types
W.I.I.F.M. (What’s In It For Me?)
Hosts often ask for examples of the type of rules they should think about including on their Airbnb listings. Below is a summary of some common rule categories you may wish to include.
Do not view these as an exhaustive list that must be added in its entirety to the house rules section of your Airbnb listing. Rather, select the two or three that may be of most importance and relevance to you.
A problem-free track-record may indicate a lack of needing to implement any house rules at all. If this is the case for you, then view these examples as rules to keep up your sleeve for a time you feel it necessary to implement at your place:
- Access: Are there prohibitions on any areas that guests are and aren’t allowed access to?
- Amenities: Are there any rules for using any amenitiesor features of your home?
- Behavior: Do you have any expectations around the ways guests should be behavingwithin your space?
- Cleanliness: Are there any cleaning or cleanlinessexpectations?
- Damage: What are your expectationsaround spills or damage to property and being informed about incidents and accidents that take place?
- Drugs: What actions will be taken if illicit drugs are consumed on the property?
- Electricity: What expectationsor requirements do you have around lights, air-conditioning and heating being used?
- Noise: What limitations are there around making noise, the volume that music can be played at, or the times that guests are expected to be quieter?
- Security: Are there requirements to keep doors, gates or certain areas locked?
Ensure that any rules you decide to include comply with Airbnb’s Non-Discrimination policy.