There is inevitably a small element of risk involved in opening up your home to an unknown guest. Naturally, this invites concerns around safety and security – both for yourself and your possessions.
Airbnb have a vested interest in ensuring that hosts feel safe and secure when putting their homes up on their platform. Anything that compromises their users’ perceptions of safety or security represents the greatest threat to Airbnb’s ongoing viability and success. To achieve this objective, Airbnb have implemented a number of safeguards and mechanisms for mitigating these concerns. These are intended to provide peace of mind for its users.
Following a number of isolated incidents that garnered widespread negative media publicity, Airbnb developed a dedicated Trust and Safety Team. Today the team number more than 250 full-time staff, who are available around-the-clock in every time zone.
In the event that you ever need to contact them, Airbnb hosts can reach the Airbnb Customer Support hotline for emergencies by dialing (+1) 855-424-7262, or their local number equivalent:
Argentina: +54 11 53 52 78 88
Brazil: +55 21 3958-5800
Denmark: +45 89 88 20 00
Greece: +30 211 1989888
Israel: +972 3 939 9977
Mexico: +52 55 41 70 43 33
Norway: +47 21 61 16 88
Portugal: +351 30 880 3888
SouthKorea: +82 2 6022 2499
Switzerland: +41 43 50 84 900
Australia: +61 2 8520 3333
Chile: +56 229380777
France: +33 1 84 88 40 00
Hong Kong: +852 5808 8888
Italy: +39 06 99366533
Netherlands: +31 20 52 22 333
Peru: +51 1 708 9777
Puerto Rico: +1 787 919-0880
Spain: +34 91 123 45 67
UK: +44 203 318 1111
Austria: +43 72 08 83 800
China: +86 10 5904 5310
Germany: +49 30 30 80 83 80
Ireland: +353 1 697 1831
Japan: +81 3 4580 0999
New Zealand: +64 4 4880 888
Poland: +48 22 30 72 000
Russia: +7 4954658090
Sweden: +46 844 68 12 34
U.S.: +1 415 800 5959
Store these numbers in your mobile phone and keep them handy in other easy-to-access places too.
To speak with a Customer Support team member, you will need to call from your verified Airbnb phone number (or alternatively provide that number at the beginning of the call). The average wait time is less than 15 minutes, and the hotline caters to a variety of different languages.
Obviously, the best outcome is addressing problems or concerns before they escalate.
You’re also able to send an email to the Customer Support team to seek guidance or advice for non-emergency issues that still relate to your safety and security. To do so, click here.
Here is what you'll see and need to select:
Alternatively (and again only if the issue is not an emergency), Airbnb hosts can also direct message the Airbnb Customer Support team on Twitter using the handle @AirbnbHelp. A team member will usually respond within a matter of minutes, and if the issue can’t be resolved easily, will often be escalated so you receive an email or phone call to discuss further.
TrustScore 3.6
TrustScore 4.7
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