BUILDING TRUST AND GETTING 5-STAR REVIEWS
Leaving a review for your guest is a chance to show your gratitude and provide helpful feedback. Because they’re public, your reviews help other hosts know what to expect when they receive a reservation request from a guest who has stayed at your place before.
The ‘Blind’ Review System
The Airbnb review system is a “blind” review – meaning that both hosts and guests do not need to worry about “retribution” negative reviews if they give negative reviews to the other.
Neither the guest nor host knows how the other party have reviewed them until both parties have reviewed one another or the two-week window for providing a review has closed.
If you have constructive feedback for a guest, you’re able to share this feedback with them through your review of them, or through private feedback. Just like you, most guests will appreciate this feedback in a private message unless it’s something you believe future hosts should be made aware of.
Here’s an example of private feedback that was provided by a guest during the review process and is only visible to the host: